Verizon Account Associate

Polar Marketing is guided by a common purpose to provide unmatched, cost-effective business solutions to brands that are striving to increase their market footprint, improve their product experience and drive their revenue. Polar Marketing, based in Albuquerque, is a force in the telecommunications industry, and we’ve signed a significant contract with Verizon and their 5G division to assist in the promotion of their new products and services.

Due to this partnership, we are actively seeking a Verizon Account Associate to act as one of the primary liaisons between us, Verizon, and their consumer base. The primary objective of the Client Specialist will be to foster strong relationships, ensure seamless communication, and provide exceptional support to both Verizon and its customers. This role involves understanding customer needs, addressing their concerns promptly, and facilitating effective solutions that align with Verizon's goals and standards. The Verizon Account Associate will also be responsible for coordinating between internal teams and Verizon to optimize service delivery, enhance customer satisfaction, and drive the success of our collaborative initiatives.

Responsibilities as a Verizon Account Associate:

• Establish genuine connections with customers on behalf of Verizon to ensure seamless communication and a positive customer experience
• Greet customers with a friendly and welcoming demeanor fostering a sense of comfort and trust
• Present and educate customers on Verizon’s 5G products and services and any current deals or promotions available to their area
• Address customer concerns and deliver effective solutions timely and efficiently
• Escalate urgent customer complaints to the appropriate department
• Analyze competition, market trends and customer demand to enhance the company’s competitive edge, improve the customer experience, and drive sales growth
• Represent Polar Marketing and Verizon with integrity, honesty, positivity, and professionalism.

What We Look for in a Verizon Account Associate :

• Experience in a customer service or client support role is highly desirable but not required
• Experience working in a customer or client-facing position such as in retail, hospitality, the restaurant industry, or any other applicable position
• Excellent communication and active listening skills
• Embrace challenges and problems with a solution-oriented attitude
• Work in a multi-faceted environment with many different types of people
• Possess a strong student mentality
• Ability to work 40-50 hours per week
• Have reliable transportation to and from our office location on a daily basis

Job Type: Full-time

Pay: $48,357.00 - $53,439.00 per year

Ability to Commute:

• Albuquerque, NM 87106 (Preferred)

Ability to Relocate:

• Albuquerque, NM 87106: Relocate before starting work (Preferred)

Work Location: In person

Salary : $48,357 - $53,439