What are the responsibilities and job description for the Customer Account Manager - AT&T position at Polar Marketing?
The AT&T Customer Account Manager will work directly with potential customer accounts to establish a proper connection and comprehensive sales solution to fulfill our client’s account requirements based on the assigned account’s products, services, and promotions within the desired timeframe. The AT&T Customer Account Manager plays a major role in the success of our company and the future success of our clients. The AT&T Customer Account Manager is the liaison between our clients and our customers. The AT&T Customer Account Manager position is responsible for increasing the customer base by maintaining relationships with existing customers and by developing new relationships.
AT&T Customer Account Manager Responsibilities:
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AT&T Customer Account Manager Responsibilities:
- Engage daily with potential new account leads and provide impeccable customer support to each individual
- Attend account management meetings throughout the weekdays and any scheduled conference calls assigned by the account you are working with
- Must have a handle on the full cycle of sales including being educated on the account and the territory, prospecting, scheduling appointments and closing all deals
- Generate new business and customers by reaching out to consumers on a day-to-day basis
- Provide in-depth product knowledge to each potential new customer account lead and be prepared for with cost/benefit analysis on the local competition
- Document and track various sales activity and trends within the region and the account assigned
- Work within a team and provide guidance if needed on their assigned accounts
- 1-2 years experience in a customer service or sales role with demonstrated success
- Additional experience in business development, management, customer service, retail, or hospitality preferred
- Excellent communication skills especially in simplifying information to be easily understandable to customers, answering questions thoroughly and maintaining a reassuring positive demeanor
- Eagerness to develop a leadership mentality and learn alongside other teammates
- The ability to travel to and from customer meetings and potentially nationally for conferences and workshops - this may also require some scheduling flexibility as needed
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