Customer Account Manager - AT&T

The AT&T Customer Account Manager will work directly with potential customer accounts to establish a proper connection and comprehensive sales solution to fulfill our client’s account requirements based on the assigned account’s products, services, and promotions within the desired timeframe. The AT&T Customer Account Manager plays a major role in the success of our company and the future success of our clients. The AT&T Customer Account Manager is the liaison between our clients and our customers. The AT&T Customer Account Manager position is responsible for increasing the customer base by maintaining relationships with existing customers and by developing new relationships.

AT&T Customer Account Manager Responsibilities:

• Engage daily with potential new account leads and provide impeccable customer support to each individual
• Attend account management meetings throughout the weekdays and any scheduled conference calls assigned by the account you are working with
• Must have a handle on the full cycle of sales including being educated on the account and the territory, prospecting, scheduling appointments and closing all deals
• Generate new business and customers by reaching out to consumers on a day-to-day basis
• Provide in-depth product knowledge to each potential new customer account lead and be prepared for with cost/benefit analysis on the local competition
• Document and track various sales activity and trends within the region and the account assigned
• Work within a team and provide guidance if needed on their assigned accounts
  
  

AT&T Customer Account Manager Requirements:

• 1-2 years experience in a customer service or sales role with demonstrated success
• Additional experience in business development, management, customer service, retail, or hospitality preferred
• Excellent communication skills especially in simplifying information to be easily understandable to customers, answering questions thoroughly and maintaining a reassuring positive demeanor
• Eagerness to develop a leadership mentality and learn alongside other teammates
• The ability to travel to and from customer meetings and potentially nationally for conferences and workshops - this may also require some scheduling flexibility as needed
  
  

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