What are the responsibilities and job description for the Service Desk Technician position at Polar Systems?
Does this sound like you?
- Are you interested in working at an outstanding location which offers a casual work environment?
- You have outstanding organizational skills
- You are a detail-oriented and self-motivated
- You’re dedicated to lifelong learning and mastering new skills
- Are you anxious to start your career in IT?
- Looking for an entry-level IT position with advancement opportunities?
- You are an excellent communicator (both verbally and in writing)
- You are fiercely dedicated to providing excellent customer service
Here’s a sampling of what you’ll be doing:
- Workstation Deployment
- Respond to user requests for support via phone and/or e-mail
- Respond to system alerts
- Ticket creation via our internal issue tracking system
- Assessing the severity and scope of issues to ensure internal SLA’s are met
- Routing issues to the appropriate team
- Improving customer experience through frequent interactions
You should:
- Have basic computer and operating system knowledge
- Have interpersonal skills – Excellent verbal and written communication skills
- Possess the ability to multi-task and adapt to changes quickly
- Have technical awareness – ability to understand the range of clients we support and respond appropriately
- Have an understanding of support tools, techniques and how technology is used to provide IT support services
- Have good typing skills to ensure quick and accurate entry of service request details
- Be self-motivated with the ability to learn new skills and work in a fast moving environment
About Us:
Polar Systems is one of the premier and most stable managed service providers in Portland. Our service delivery model provides opportunities for IT professionals to demonstrate their skills and master new ones. We take the same care in managing our client's systems and data as we would to manage our own.
What sort of benefits do we provide?
- Competitive compensation package with bonus opportunities
- Paid time off and holidays
- 401k plan with a company match
- Company-paid continuing education and certification opportunities
Salary : $20 - $22