What are the responsibilities and job description for the Accounts Receivable Supervisor (Collections) position at Polaris Financial Staffing?
Our client in Duluth is seeking an Accounts Receivable (Collections) Supervisor to manage a team of 5. This role is 3 days 'in office' and 2 days 'work from home'
Compensation is up to 85K
The AR Supervisor will train, develop, and lead a team of analysts that focuses on executing customer service and processes as well as driving management of payment discrepancies focused on root cause analysis, identification, and resolution to drive working capital and customer payment performance optimization. This is a critical role in effectively and efficiently reducing Accounts Receivable exposure. The AR Supervisor is ultimately tasked with driving and supporting the delivery of business and financial results.
Key Responsibilities:
Drives productivity and optimization of cash flow through the achievement of KPIs and team goals.
- Lead a customer service-based environment striving for continuous improvement to enhance effectiveness and efficiency.
Work in depth with team to monitor performance and development through helping analysts make decisions and drive actions to resolve opportunities within their portfolio of customers.
Build, develop and maintain a culture of strong and effective working relationships with cross-functional teams to resolve issues.
- Develop a diverse and high performing team through training, coaching, influence, and collaboration.
- Provide effective, ongoing communication to the team via one-to-one, team meetings, etc.
- Leverage and strengthen capabilities amongst cross-functional teams.
- Lead a collaborative and coordinated effort with business partners to address collection issues, barriers and escalations driving towards a timely resolution.
Interact professionally and to a high degree of integrity with internal/external stakeholders and at all organizational levels.
Support the execution of special projects and ad-hoc analyses as requested by management or based on need within the organization within defined timelines.
Subject Matter Expert for critical department processes.
Relevant Education and/or Requirements for this role include:
- Bachelor’s Degree or equivalent work experience
- Minimum 5 years prior experience working in AR, Accounting, Finance, or similar function within Order to Cash
- Minimum 3 years people leadership experience
- Strong understanding of Order to Cash transaction lifecycle.
Intermediate to Advanced Excel skills (vlookup, xlookup, pivot tables) & proficiency with Microsoft Office applications.