Order Entry Supervisor

Description

WHO WE ARE

Polaris Pharmacy Services is an industry leader in both Long-Term Care and Post-Acute Care settings. Founded in 2015, we are locally and independently owned with pharmacies across the country. We are proud to offer competitive benefits and industry pay as well as the opportunity for career advancement to all our team members.

OVERVIEW

The Order Entry Supervisor is responsible for providing supervisory assistance to the Pharmacy Manager with the day-to-day management, production, and operation of the Order Entry department ensuring the accuracy and timeliness of prescription data.

RESPONSIBILITIES

• Management of the order entry department to meet day-to-day operations in order entry, new and refill orders, customer service inbound and outbound calls, maintenance of current nursing home bed census, and pharmacy claims resolution
• Responsible for the hiring, training, and disciplinary functions associated with order entry, call center, and census personnel
• Responsible with achieving department goals in volume, production, quality, customer service, completion of daily order entry by run time deadlines
• Monitor staff performance for productivity, accuracy, and quality. Take appropriate steps to maintain staff performance levels are at or above standards to include retraining or performance improvement programs
• Prepare and conduct department’s employee performance evaluations, along with conducting coaching or warning sessions
• Identify and implement opportunities to improve operations including, but not limited to, cost reduction, productivity improvement, increased capacity, improved quality, enhanced service, and best practices workflows
• Coordinate with other departments to include, but not limited to, pharmacists, pharmacy technicians, and delivery and inventory control departments to achieve daily production and services goals
• Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; get first-hand customer information and use it for improvements in products and services; talk and act with customers in mind; establish and maintain effective relationships with customers; gain customers’ trust and respect
• Participate in special projects or training to identify and implement operational improvements
• Able to work with others in a positive productive manner, anticipate, and respond to the positions areas of responsibilities
• Comply and enforce all company and departmental policies and procedures
• Comply with all applicable state and federal regulations related to pharmacy practices
• Other duties as assigned; Job duties may vary depending on business needs
• Management of the order entry department to meet day-to-day operations in order entry, new and refill orders, customer service inbound and outbound calls, maintenance of current nursing home bed census, and pharmacy claims resolution
• Responsible for the hiring, training, and disciplinary functions associated with order entry, call center, and census personnel
• Responsible with achieving department goals in volume, production, quality, customer service, completion of daily order entry by run time deadlines
• Monitor staff performance for productivity, accuracy, and quality. Take appropriate steps to maintain staff performance levels are at or above standards to include retraining or performance improvement programs
• Prepare and conduct department’s employee performance evaluations, along with conducting coaching or warning sessions
• Identify and implement opportunities to improve operations including, but not limited to, cost reduction, productivity improvement, increased capacity, improved quality, enhanced service, and best practices workflows
• Coordinate with other departments to include, but not limited to, pharmacists, pharmacy technicians, and delivery and inventory control departments to achieve daily production and services goals
• Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; get first-hand customer information and use it for improvements in products and services; talk and act with customers in mind; establish and maintain effective relationships with customers; gain customers’ trust and respect
• Participate in special projects or training to identify and implement operational improvements
• Able to work with others in a positive productive manner, anticipate, and respond to the positions areas of responsibilities
• Comply and enforce all company and departmental policies and procedures
• Comply with all applicable state and federal regulations related to pharmacy practices
• Other duties as assigned; Job duties may vary depending on business needs

Qualifications

QUALIFICATIONS 

• High School diploma or equivalent required
• Pharmacy technician licenses/certifications by state regulations and state of practice
• Minimum of three (3) to five (5) years managing the day-to-day operating activities of a healthcare environment or long-term care pharmacy
• Knowledge of brand name/generic medications
• Experience with alpha-numeric data entry
• Must have a basic understanding of medical terminology with ability to interpret prescriptions and doctors’ orders
• Math and analytical skills
• Knowledge of SIG codes
• Experience with document imaging
• Proficient in Microsoft Word, Excel, and Outlook
• Experience with staffing management

• Knowledge of pharmacy operations

PHYSICAL DEMANDS

The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job:

• May sit or stand seven (7) to ten (10) hours per day
• The employee is occasionally required to sit; climb or balance; and stoop, kneel, bend, crouch, walk, crawl intermittently
• May be necessary to work extended hours as needed
• May lift and/or move up to 50 pounds
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role

HOLIDAY & PTO POLICY

• Paid holidays are provided annually, with 6 days offered each year, along with 5 sick days.
• Employees earn up to 10 PTO days each year, with rollover options and milestone bonuses.
• Employees have the option to cash out up to 10 PTO hours each quarter for added financial flexibility.

Please note we are a long-term care pharmacy open 24-hours, 7 days a week. And schedules may change as determined by the needs of the business.

BENEFITS – For full time employees

• Medical, Dental, Vision, and Life Insurance.
• 401K (available for Part Time & Full Time EEs)
• Short-term and Long-term disability insurance
• Tuition reimbursement
• Personal Time Off (PTO)
• Competitive pay with annual performance reviews and merit-based raises
• Career growth potential
• Annual on-site voluntary Flu Vaccines
• Employee referral bonus program