Comfort Advisor

Build your future with the Polestar Plumbing, Heating and Cooling team!

Polestar has been providing plumbing and HVAC services to our community for over 40 years. As homegrown local business, we care about our customers and strive to provide 5-star service with every interaction. We are proud of our 4.8/5 Google Star rating with over 2,500 reviews. We are looking for team members who focus on customer service, are reliable and have a desire to grow with the Company. If you are looking for a position that enables you to build your best future, we would love for you to join our team!

What we offer

• Competitive pay:
• 100% commission.
• Paid time off.
• 6 paid holidays.
• Comprehensive benefits package including matching 401K, Medical, Dental, Vision, Accidental & Critical illness coverages.
• Additional Life Insurance available.
• Paid $15,000 Life Insurance and Long-Term Disability coverage.
• Encouraging and collaborative team environment.

The Comfort Advisor conducts in-home evaluation consultations focused on HVAC, comfort and efficiency as well as plumbing retrofit projects. Diagnose customers’ HVAC units, consult customers on their needs and wants, advise customers on safety concerns regarding their home’s HVAC units and lead customers to informed and confident decisions.

Duties/Responsibilities:

• Complete inspection of customer's HVAC unit(s) or plumbing problems.
• Establish customer trust and rapport to provide the best options regarding the right products and services.
• Educate and assist customers in choosing the best finance options and maintenance plans.
• Show yourself as professional and knowledgeable to gain new referrals and repeated business.
• Work alongside customer service and dispatch to ensure overall success of the business.
• Maintain a clean, organized job site and well-maintained vehicle.
• Conduct follow-up marketing after a purchase and/or a sales call to build a strong customer relationship.
• Understand the service criteria and be accountable for exceeding revenue goals.

Required Skills/Abilities:

• Ability to work independently with minimal supervision.
• Ability to be a self-starter, with the ability to stay focused on goals and be self-disciplined.
• Ability to maintain a positive attitude while handling rejection.
• Ability to work independently as well as part of a team.
• Possess basic to intermediate computer knowledge and ability to multitask.
• Possess a clean, safe driving record.
• Ability to write legibly.
• Ability to perform accurate data entry.
• Ability to give direction to technicians and field personnel.
• Must have above average verbal communication skills.
• Excellent active listening skills and ability to translate that into written format.
• Possess strong conflict resolution skills.
• Must possess a positive attitude and professional appearance.
• Ability to make solid customer connections and relate with customers positively.
• Organized, self-motivated, and work well under pressure and in down time.
• Ability to follow instructions.
• Excellent communication skills, as required to interact with customer.
• Regular and punctual attendance.
• Ability to work after hours, over weekends, and on public holidays with short or no notice.

Education and Experience:

• High school diploma or equivalent; college degree preferred.
• Exceptional work experience.

Certifications:

• Valid driver’s license.

At Polestar Plumbing Heating & Air Conditioning you will be appreciated by your team, our customers, and have a direct impact on the success of the entire organization. If you’re interested in considering a new opportunity, please apply here today.

Polestar Plumbing Heating & Air Conditioning is an Equal Opportunity Employer.