What are the responsibilities and job description for the Customer Experience Analyst Intern position at Polestar?
Join a global team dedicated to improving the societies we live in through sustainable, electric mobility.
At Polestar, we don't just drive innovation in our cars – our entire business model is different from our competitors. We’re looking for enthusiastic individuals to join our Customer Experience team for our Summer Internship program.
This internship will be located in our Mahwah, NJ headquarters where we embrace a hybrid work schedule of 3 days in office per week (Tuesday, Wednesday and Thursday).
Let us describe the challenge we offer
The Customer Experience Intern will have the opportunity to perform deep dive analysis of customer interactions, service trends, and operational data to enhance the overall customer experience. You will get hands on experience working with our front-line teams by providing feedback and insights into customer inquiries, service performance, and process improvements. Through research and analysis, you will identify areas of opportunity to enhance customer interactions across our retail network. You will directly contribute to our customer experience team by improving data quality across our customer surveys, Power BI reporting, and internal retail tools.
What you’ll do
- Generate, analyze, and maintain Salesforce reports to provide actionable insights for business decision-making.
- Analyze call center performance metrics, including call volume, wait times, customer satisfaction, and agent productivity, to identify trends and improvement opportunities.
- Identify enhancements in reporting processes and share feedback for automation solutions to improve accuracy and speed of case handling.
- Conduct deep-dive analyses to uncover sales opportunities, quality feedback, customer behaviors, and market trends across customer experience departments.
- Perform data cleansing, validation, and automation to ensure accuracy and consistency in call center reporting systems.
- Collaborate with members of our North American team to share findings and insights to drive insights across the organization.
Who you are
Polestar Perks
About Polestar
We are an electric performance brand, determined to improve the society we live in. Our focus is on uncompromised design and technology. Passion and emotion drive us, electricity and innovation drive our cars. Our products are excellent, efficient and entertaining. In Polestar’s future, there is no room for shortcuts, excuses or compromises. We are all in, dedicated on our ambition. Guiding our industry forward through pure, progressive, performance.
At Polestar, the sky is the limit.
Want to learn more about Polestars journey? Visit our website
