What are the responsibilities and job description for the Senior Regional Operations Manager position at Polestar?
Join a global team dedicated to improving the societies we live in through sustainable, electric mobility.
At Polestar we don't just drive innovation in our cars – our entire business model is different from our competitors. We’re looking for a creative, innovative, experienced, and hands-on professional to embrace the relationship management between Polestar and its retailer network.
Let us describe the challenge we offer
As a Senior Regional Operations Manager you will be responsible for the monthly, quarterly and yearly revenue, sales, customer service and customer experience goals within your market. You will own and foster a collaborative working relationship with the retailer network that results in win-win solutions to business challenges and maximizes opportunities within the market. You will be responsible for implementing processes and solutions to improve customer satisfaction and loyalty amongst our Polestar Spaces and Service Points (retail network). This role will be accountable for all facets of the retail business to ensure a premium CX journey from order intake to aftercare. You will also be responsible to support local marketing activities.
What you’ll do
- Achieve set KPIs in line with business initiatives for your assigned region including wholesale, retail sales, NPS and marketing objectives.
- Utilize the most efficient communication channels to provide information to the Polestar retailer network on programs, initiatives, and campaigns.
- Develop sales strategies and initiatives that drive growth within your region.
- Be the primary point of contact for the retailer network for sales, service and marketing related topics
- Manage the profit levers and sales KPIs of an automotive retailer.
- Lead the business planning process with retailer partners to grown and improve sales processes, grow market share and foster brand loyalty.
- Ensure initiatives, resources and timing are aligned to the overall corporate business goals.
- Monitor sales performance, customer experience and satisfaction within your region seeking areas for continuous improvement.
- Collaborate with department stakeholders to ensure alignment of new and proposed sales initiatives.
This is a field-based position that requires significant travel throughout the United States and is preferable for you to live closely to an airport.
You and your skills
People at Polestar
We know that a change is needed. We also know that each one of us can help bring about that change. Our commitment to becoming climate-neutral by 2040 is just as important to us as being inclusive, diverse, and innovative. Together, we are creating, collaborating and experimenting to usher in a new era of sustainable mobility.
We are an electric performance brand, determined to improve the society we live in.
Is this you? If you are interested in joining the Polestar family, don't wait with submitting your application. We apply a continuous selection process and the job post will be open until the position is filled.
Are you ready for the journey? Which is electric by the way...
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