The Property Service Client Account Manager is a client-facing role responsible for the effective and efficient property management for assigned property service clients.
Essential duties and responsibilities include :
- Serve as account manager for assigned clients to include the following :
Handle client calls / emails with requests for service or small project construction work
Review and distribute field reports to clientsRespond to and follow up with clients regarding billingOversight of house watch program and reportingClient liaison for Protection and Protection (annual service) programsCoordinating with the Property Service Manager to ensure work requests are :Properly quoted
Scheduled on a timely basis with client and subcontractorsProperly followed up on with clients throughout the project and post completionClosed out and billedCoordinate tech dispatch calendar and tech report feedbackCommunicate with property service team regarding work order status updatesAssist with obtaining supplier and contractors quotes and tracking projects through to successAssist Property Service Manager with implementing buyout strategies and preparing subcontracts.Participate in construction client transition meetings to present property service offerings.Work with existing clients for new property management opportunities. Respond to request for proposals (RFP's) and similar client requests.Develop, review, implement project budgets, schedules, proposals, and contract bid documents as needed.Develop and maintain business relationships with Owners, consultants, and subcontractors.Review, approve, and code subcontractor and vendor invoices on a weekly basis.Perform other duties as assigned.Professional skills required include :
Ability to review and understand service contract documents and inspection reports.Ability to respond to tasks and projects on short notice and within tight time constraints.Possess analytical skills and research skills to define and solve problems.Ability in assessing and prioritizing multiple tasks, projects and demands.Excellent organizational, interpersonal, verbal, and written communication skills.Highly organized and process driven administrative skillset.Self-starter willing to take initiative to add value to the role and department.Must possess a positive, "can do" attitude, and a high degree of personal integrity and business ethics.Required experience includes :
At least 2 years of prior property management / construction experience.4-year degree preferred.Knowledge of principles and practices of residential construction, engineering, and construction project management, including safety standards, home care and maintenance.Project management and scheduling experience including use of software (i.e., MS Project or other).Proficient in MS Work, Excel, and Outlook.Physical Job Demands Reaching above and below, stooping, and bending. Lifting / carrying / moving up to 50 pounds. Manual dexterity to operate office equipment, file, and perform specialized skills. Needs a high degree of concentration in a busy office and field environment.
Working Conditions Office and / or field environment. May be exposed to hazardous working environments with heavy machinery.
Note : The above statements are intended to describe the general nature and level of the work being performed by people assigned this job. They are not exhaustive lists of all duties and responsibilities, knowledge, skills, abilities, physical job demands and working conditions associated with the job.
