What are the responsibilities and job description for the Assistant Branch Leadership Position position at Police and Fire Federal Credit Union?
Job Overview:
The Assistant Area Manager is a vital role within our organization, responsible for driving business results while upholding our credit union's core values. This exceptional leader will work closely with the Branch Manager to develop and implement strategies that enhance member satisfaction, employee engagement, and overall branch performance.
Responsibilities:
• Collaborate with the Branch Manager to set branch goals and objectives
• Lead by example, demonstrating a strong commitment to member service and teamwork
• Foster a culture of accountability, encouraging staff to take ownership of their work and strive for continuous improvement
• Develop and maintain comprehensive knowledge of all retail products and services
• Provide coaching and guidance to staff members to ensure they possess the necessary skills and expertise to deliver exceptional member experiences
• Analyze sales and service data to identify trends and opportunities for growth
• Work closely with the Branch Manager to address any operational or personnel concerns
Requirements:
• Proven leadership experience in a retail banking environment
• Strong analytical and problem-solving skills, with ability to drive business results
• Excellent communication and interpersonal skills, with ability to build effective relationships with staff and members
• Proficient with computer software applications, including Microsoft Office and other relevant tools
• Experience with Jack Henry Symitar/Episys or similar platform preferred
The Assistant Area Manager is a vital role within our organization, responsible for driving business results while upholding our credit union's core values. This exceptional leader will work closely with the Branch Manager to develop and implement strategies that enhance member satisfaction, employee engagement, and overall branch performance.
Responsibilities:
• Collaborate with the Branch Manager to set branch goals and objectives
• Lead by example, demonstrating a strong commitment to member service and teamwork
• Foster a culture of accountability, encouraging staff to take ownership of their work and strive for continuous improvement
• Develop and maintain comprehensive knowledge of all retail products and services
• Provide coaching and guidance to staff members to ensure they possess the necessary skills and expertise to deliver exceptional member experiences
• Analyze sales and service data to identify trends and opportunities for growth
• Work closely with the Branch Manager to address any operational or personnel concerns
Requirements:
• Proven leadership experience in a retail banking environment
• Strong analytical and problem-solving skills, with ability to drive business results
• Excellent communication and interpersonal skills, with ability to build effective relationships with staff and members
• Proficient with computer software applications, including Microsoft Office and other relevant tools
• Experience with Jack Henry Symitar/Episys or similar platform preferred
