What are the responsibilities and job description for the Branch Manager Associate position at Police and Fire Federal Credit Union?
Job Description:
As a valued member of our team at Police and Fire Federal Credit Union, the Assistant Area Manager plays a pivotal role in supporting the success of our branch operations. This dynamic leader will provide guidance and mentorship to staff members, fostering a culture of excellence and high performance.
About the Role:
Reporting directly to the Branch Manager, the Assistant Area Manager is responsible for overseeing day-to-day branch operations, including sales leadership, service quality monitoring, and staff development. This critical position ensures that all retail products and services are thoroughly understood and communicated effectively to meet member needs.
Key Responsibilities:
• Support the Branch Manager with branch operations, sales leadership, and staff development
• Monitor service and sales quality, identifying areas for improvement and implementing corrective actions
• Mentor staff members to achieve individual and team goals
• Assist with monthly coaching, annual performance reviews, and disciplinary actions as needed
• Promote corporate values, emphasizing member service, teamwork, commitment, performance, and professional competency
• Maintain comprehensive knowledge of policies, procedures, rules, and regulations affecting branch operations
• Ensure ongoing compliance with audit procedures and other applicable guidelines
Requirements:
• 1 year supervisory experience required
• Strong leadership and problem-solving skills, with ability to resolve member service issues and workplace conflicts
• Exceptional member service skills, with both members and staff
• Understanding of banking regulatory matters and procedures
• Proficient with computers and various software systems, including Jack Henry Symitar/Episys
• Ability to perform various banking procedures and operations
• Retail Management experience required for all Branch locations
As a valued member of our team at Police and Fire Federal Credit Union, the Assistant Area Manager plays a pivotal role in supporting the success of our branch operations. This dynamic leader will provide guidance and mentorship to staff members, fostering a culture of excellence and high performance.
About the Role:
Reporting directly to the Branch Manager, the Assistant Area Manager is responsible for overseeing day-to-day branch operations, including sales leadership, service quality monitoring, and staff development. This critical position ensures that all retail products and services are thoroughly understood and communicated effectively to meet member needs.
Key Responsibilities:
• Support the Branch Manager with branch operations, sales leadership, and staff development
• Monitor service and sales quality, identifying areas for improvement and implementing corrective actions
• Mentor staff members to achieve individual and team goals
• Assist with monthly coaching, annual performance reviews, and disciplinary actions as needed
• Promote corporate values, emphasizing member service, teamwork, commitment, performance, and professional competency
• Maintain comprehensive knowledge of policies, procedures, rules, and regulations affecting branch operations
• Ensure ongoing compliance with audit procedures and other applicable guidelines
Requirements:
• 1 year supervisory experience required
• Strong leadership and problem-solving skills, with ability to resolve member service issues and workplace conflicts
• Exceptional member service skills, with both members and staff
• Understanding of banking regulatory matters and procedures
• Proficient with computers and various software systems, including Jack Henry Symitar/Episys
• Ability to perform various banking procedures and operations
• Retail Management experience required for all Branch locations
