EUC Technician

Competitive Base Salary - Experience Required

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• EXCELLENT MEDICAL, DENTAL, VISION BENEFITS : 75% to 95% of premiums covered by PFFCU
• 401K – PFFCU contributes automatic 6% regardless of employee contribution after 1 year

Location : 3325 Street Road, Bensalem, PA 19020

JOB SUMMARY : Responsible for daily administration and management of EUC duties within PFFCU infrastructure

RESPONSIBILITIES / TASKS :

Administration of all EUC processes

Application Support for Windows OS and numerous 3 rd party applications

Revising and updating IT departmental procedures

Central point for daily monitoring\processing of hardware within PFFCU

Hands on knowledge with SCCM packages and deployments

Experience with MS Forefront\End Point protection

Knowledge\hands on experience in Active Directory

General knowledge of Exchange

Ownership

Taking ownership of service requests and working them through the entire process within PFFCU

Participating in key process improvements

When appropriate engaging outside contractors with proper technical expertise

Working within the escalation process\procedures through all levels of support within PFFCU

Network-Infrastructure Monitoring-Alerts

Need to be technical current in EUC tools, utilization and alerting.

Verify scheduled jobs have been completed

Primary responsibility for Virus and UWP alerts

Processing daily, weekly and monthly jobs as scheduled. Paying very close attention to all the details to avoid processing errors

Provide coordination\escalation and hands on work with internal EUC Team by answering internal staff calls and tickets covering various daily processing problems

Assist in documenting internal support processes and procedures

Implementing and enforcing system and data security measures

Working closely with all teams in technology on projects of all scopes, including complex and cross-functional efforts

Ensuring timely completion of projects and deployments

Travel to other sites daily

Other duties as assigned

Part of an on call rotation schedule.

QUALIFICATIONS :

3 years of experience with NOC\Desktop Support (Level 2 and 3)

Must possess excellent customer service skills and be able to work independently and with a team in a highly customer-focused environment

A solid understanding of Windows desktops\laptops

A solid understanding of Windows Printing

Basic understanding of VPN Connections

Must understand SLA's (Service Level Agreements) and where applicable

discuss and review within the team\end user.

Organization skills a must

Computer-related certifications are a plus

Bachelor’s degree in technical field; or related experience and / or training; or equivalent combination of education and experience is required

Must possess effective written and verbal communication skills

Knowledge of monitoring technologies\methods relating to IT

Strong understanding of IT Systems as well as strong technical aptitude and problem solving skills are needed to perform this job successfully

SKILLS / KNOWLEDGE / ABILITIES REQUIRED :

Strong project skills required, specifically the ability to maintain focus and complete projects with multi-month timeframes

Ability to handle multiple projects at the same time

Ability to think logically and visualize abstract concepts

Strong interpersonal skills

Ability to clearly communicate technical information to individuals at all levels of the organization and with vendors

Ability to work under pressure

Ability to work under own timelines-direction

Ability to work varying hours. Sometimes includes evening and additional weekend work

Job will require daily travel to remote branches

Core hours are Monday-Friday 8 : 00 AM – 4 : 00 PM

This job description does not constitute a contract between the employee and the Credit Union.

Employees are “At Will” employees they may terminate their positions and are subject to termination, at any time, for any reason. Management retains the right to restructure positions, change job descriptions, and eliminate positions without prior notice.

PFFCUBO