What are the responsibilities and job description for the RTCC Operator position at Police?
Position Summary
Receive, evaluate and transmit information via telephone, computer and multi-channel radio that frequently involves emergency and critical situations affecting human welfare and safety; utilize computer-aided dispatch and other computer systems; quickly analyze multiple data sets; recognize and exploit relevant intelligence; maintain access to, and security of, highly sensitive materials and information; perform multiple activities simultaneously in a high visibility setting; work with frequent interruption in a framework of rules, procedures and regulations and perform technical tasks relative to assigned area of responsibility. Provide tactical and strategic intelligence, analyze crime records, query and analyze various criminal, commercial, homeland security and open source databases and develop intelligence products including, but not limited to bulletins and threat assessments.
Minimum Education, Experience And Additional Requirements
Education directly related to the minimum requirements below may be substituted for experience on a year for year basis.
High school diploma or GED; and
Four (4) years of experience in any combination of the following areas:
- data analysis
- computer-aided dispatch
- utilization of law enforcement database
- dispatching
- computer-aided research
ADDITIONAL REQUIREMENTS:
Possession of National Incident Management System (NIMS) Certification preferred. Successfully pass the National Criminal Intelligence Recourse Center's 28 CFR Part 23 training within six (6) months from date of hire.
Satisfactory complete on-the-job training and pass the Real Time Crime Center Certification exam.
Holidays, evenings, weekends, irregular flexible hours and shift work may be required with possible extension of shift hours at times with short notice
Must pass Drug Test, Hearing Test, Criminal Records check, and Background check.
Preferred Knowledge
- Rules and regulations governing the operation of communications radio transmittal and receiving system
- Principles and procedures used in operating 9-1-1 system General law enforcement codes, practices and methods
- Modern office procedures, methods and computer equipment and operations Effective decision making/problem solving based on a limited amount of information in crisis or emergency situations
- Business English, spelling, grammar and punctuation required to compose and proofread written documents
- City geography.
Preferred Skills & Abilities
- Work under pressure, exercise good judgment and make sound decisions in emergency situations
- Perform multiple tasks simultaneously
- Type accurately at a speed (40 net words per minute) necessary for successful job performance
- Operate a computer terminal, teletype and other office equipment Understand and follow oral and written instruction
- Communicate clearly and concisely, both orally and in writing
- Establish and maintain cooperative working relationship with those contacted in the course of work
- Maintain physical condition appropriate to the performance of assigned duties and responsibilities
- Maintain effective audio/visual discrimination and perception to the degree necessary for the successful performance as assigned duties
