What are the responsibilities and job description for the Call Center Representative position at PolicyScout SLC?
We are seeking candidates who possess:
POLICYSCOUT is hiring for our SALT LAKE CITY location! We're seeking call center professionals who thrive in fast-paced environments and are motivated by performance-based pay.
As a Qualifying insurance representative, you will be responsible for handling inbound and outbound calls from customers who have requested information online for life, health and Medicare supplement insurance, then transferring customers to the right insurance providers. A Qualifying Insurance representative must be passionate about what our company has to offer and truly believe in the process of our business. Your primary goal is to engage customers and encourage them to learn more about their coverage options. This is a sales-focused position that doesn't involve selling a specific product. Starting pay at $18.25 plus commission. We will be training you to be successful.
In this role, you will be responsible for:
- * Answering calls from customers who have requested information online for life, health, and Medicare supplement insurance.
- * Assessing customer needs and transferring them to licensed insurance agents who can provide further assistance.
- * Maintaining a positive and enthusiastic demeanor on every call.
- * Embracing our company's mission and believing in our business process.
We are seeking candidates who possess:
- A positive mindset
- Strong motivation
- Coachability
- Exceptional customer service and sales experience
- Active listening and verbal communication skills
- A professional phone voice
- Proficiency with computers
- Strong time management and decision-making skills
- Adaptability and accountability
- Fluency in English
Additional requirements include:
- One year of sales experience
- The ability to deal with rejection
We offer opportunities for growth, overtime availability during the holidays, and a supportive work environment.
IF THIS SOUNDS LIKE THE RIGHT OPPORTUNITY FOR YOU, WE ENCOURAGE YOU TO APPLY!!
Job Type: Full-time
Pay: $18.25 - $27.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $18 - $27