What are the responsibilities and job description for the Customer Specialist/Floater-Criminal Customer Service position at Polk County Clerk of Courts?
Join a team of dedicated professionals in the Polk County Clerk of Courts office. The Clerk’s office has been recognized as a Best Places to Work—an award given by CareerSource Polk that is based on employee surveys and an evaluation by judges. The Clerk of Courts provides a very rich benefit plan which includes membership in the Florida Retirement System, health insurance, an employee wellness center, and an employee gym. There’s also a paid time off plan in which one can accrue twenty-two days of leave time in the first year of employment.:
Essential Attributes:
M/F/V/D:
Hiring rate: $16.82
Monday - Friday; 8am - 5pm:
Click here for Veteran Preference
Essential Attributes:
- The Mission of the Clerk of Courts has a high degree of public accountability, regular attendance and punctuality is an essential function of this position.
- Support and comply with the Mission Statement and Code of Conduct of the Clerk of Courts.
- Maintain a high standard relating to professional conduct and behavior.
- Work cooperatively with other employees of the work unit and embrace a teamwork approach to completing tasks.
- Validating of civil infraction citations including sending proper notification of payment and/or court appearance.
- Attend court hearings and maintain accurate record of court orders, notes or sentencing by updating the information into the case management systems.
- Serve as back-up for Front Counter staff by assisting walk in customers by listening earnestly to customer requests and responding to questions by providing accurate information involving individual cases, court dates, and types of charges.
- Answer incoming telephone calls by assisting internal and external customers professionally and with accurate information.
- Assist external customers with the set-up of payment plans using procedural guidelines.
- Open, sort and finalize incoming mail.
- Assist with various payment reports as needed.
- Process credit card phone payments from external customers.
- Scan and index documents into the case management system(s) while making the appropriate case updates.
- Ability to handle, balance, and reconcile large sums of cash, checks, and credit cards to end of day reports.
- Analyze State Driver License information to confirm eligibility for license reinstatement.
- Perform record searches in PICS/ShowCase/CCIS and assist customers with criminal and traffic related issues.
- Furnishes technical information to inquiring customers without giving legal advice.
- Being able to work in a constant state of alertness and safe manner.
- Perform other duties as assigned.
- Ability to work cooperatively as a team member with other employees of the work unit and with outside agencies.
- Ability to communicate with people from varied backgrounds.
- Ability to acquire or have knowledge of current procedures to accomplish tasks within areas of department’s overall operation and workflow.
- Ability to organize, prioritize and manage work to meet necessary time requirements and workload.
- Ability to apply policies and procedures as they relate to job tasks.
- Ability to operate a PC and/or mainframe and related software applications. Proficiency in use of Word and/or Excel.
- Ability to accurately type 35 WPM.
- Ability to maintain attention to detail and to remain calm in an anxious, intense environment.
- Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to communicate professionally in both oral and written form. Must be able to read and write English.
- Ability to cover work of other employees to ensure deadlines are met.
- Graduate of an accredited high school or possess an acceptable equivalency diploma.
- Bi-lingual applicants are encouraged to apply.
- Applicant must have the physical, developmental, and mental ability to perform job tasks, work efforts, responsibilities and duties of the job illustrated above. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel; and talk or hear. The employee is frequently required to stand, walk, climb or balance. The employee is occasionally required to stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds.
- Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust to focus.
- The noise level in the work environment is usually moderate.
M/F/V/D:
Hiring rate: $16.82
Monday - Friday; 8am - 5pm:
Click here for Veteran Preference
Salary : $17
