Student Success Advisor - Winter Haven

Salary : $39,278.17 - $48,532.66 Annually

Location : Winter Haven

Job Type : Full-Time

Job Number : 202500004

Division : Student Services & Campus Operations

Department : Student Enrollment Services / Registrar

Opening Date : 01 / 06 / 2025

Max Number of Applicants : 40

Description

Job Description :

Reporting to the Associate Dean of Student Services, the Student Success Advisor is responsible for executing the day-to-day deliverables of the College's case management advising model. This position serves as the primary point of contact for students, assisting with various tasks during the five identified eras of the student lifecycle : onboarding, pre-advising, pathway selection, transition to career or transfer institution, and degree completion. The position requires a broad knowledge of various aspects of student services and necessitates the use of intentional advising strategies to develop relationships with advisees and foster a climate of student access and success. Due to the nature of the work, the incumbent must possess superior customer service skills and work in a complex, ever-changing environment to assist students with a multitude of different issues.

Examples of Duties

Essential Functions / Duties :

• For an assigned caseload, advise students throughout their enrollment on information including, but not limited to, admission, college readiness, course and program selection, academic progress, transfer requirements, registration, transition to careers and / or bachelor's programs, and graduation.
• Actively monitor academic progress and other outcome data to ensure students remain on-track for timely completion of graduation requirements.
• Proactively follow-up with students who do not re-register for subsequent terms, fail satisfactory academic progress / standards of academic progress, and / or are identified by the College's retention system for follow-up.
• Use intentional advising practices to foster student development and to aid students in the creation of educational plans, setting goals, and identifying the next steps necessary to navigate College processes.
• Use the College's enterprise resource planning system, Jenzabar One, to facilitate registration, change of major requests, and other administrative tasks.
• Conduct small group pre-advising sessions for all new first-time-in-college students, which serve as an extension of the required online orientation session.
• Engage students in basic career exploration and the identification of items necessary for successful transfer and / or job placement.
• Assist in the College's recruitment and outreach efforts in local high schools and in the community at a variety of college fairs and other events.
• Connect students with resources to explore internships, experiential learning opportunities, and faculty mentorships.
• Direct students to the College catalog, website, and other pertinent information regarding key rules, policies, procedures, and community standards at Polk State College.
• Serve on college-wide committees and task groups as assigned or appointed.?
• Other duties as assigned by the Associate Dean of Student Services.

Typical Qualifications

Required Skills :

Working Conditions / Additional Information

Salary and Benefits Information

We offer an excellent employer-paid benefits package including the following : Medical, Dental, Life, Long-Term Disability, Vacation (except faculty), Holiday and Sick Leave, Retirement (if eligible) and college fee waivers. Other employee-paid, voluntary benefits (vision, short-term disability, etc.) are also available.

Required Education :

Required Experience :

Preferred Experience :

Supplemental Information

Submissions that do not include all parts of the following required information will not be considered :

Important Information

Equal Opportunity Statement

Polk State College does not discriminate on the basis of race, color, national origin, ethnicity, sex, age, religion, sexual orientation, gender transition, marital status, genetic information, disability, or pregnancy in its programs, activities, or employment. The following person has been designated to handle inquiries regarding the non-discrimination policies :

Chief of Institutional Compliance & Engagement

Title IX Coordinator

999 Avenue H, NE

Winter Haven, FL 33881

WAD 215A

863.297.1000, ext. 5378

We encourage applicants to provide feedback of their experience or request help at Careers@polk.edu

We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave.

To learn more details, visit our benefits page.

Do you have a Bachelor's degree or higher based on the requirements in the job description?

How many years of professional experience in student services (including advising, success coaching, career services, recruitment, and guidance counseling) do you have?

Required Question

Salary : $39,278 - $48,533