What are the responsibilities and job description for the System Administrator position at Pollock?
Job Description
Job Description
The Systems Administrator is a customer facing position requiring the successful candidate to interact with clients in person and on the phone on a regular basis. The primary function of this position is to provide professional, efficient, and friendly remote and on-site technical support to clients in Columbia, SC and the surrounding areas. Clients are spread across many different business verticals and, as such, this position requires great adaptability and multi-tasking skills.
Responsibilities :
The primary responsibilities for this position include, but are not limited to :
- Network & Server Administration
- Cybersecurity Monitoring, Auditing, and Response.
- Process Automation
- Receive and document incoming IT service requests from clients or internal escalations.
- Troubleshoot and resolve or escalate service requests as quickly and efficiently as possible.
- Follow standardized processes and procedures for the documentation, resolution, and escalation of service requests.
- Work within a system administration team, under the supervision of others, to provide exceptional response and resolution times to all clients.
- Most service requests will be related to Windows Server operating systems, advanced network configurations, or LOB software applications.
Competencies :
Qualified candidates must meet the following job requirements :
Education, Experience, and Certifications :
Required :
Preferred :
Work Environment :
This position can be in-house, on-site, or a combination of both. Most work will be completed in a climate-controlled office environment. This position requires the candidate to spend most of their time working on or with computer equipment, telephones, multi-function printers, and other peripheral equipment.
Expected Hours :
This is a full-time position for five, eight-hour workdays (40 hours) per week. A one-hour lunch break is provided but may not be at the same time each day. This position will also participate in an on-call rotation for after-hours and weekend support requests.
