Reservationist/Dispatch

Description

Ensures that customers contacting the Polynesian Cultural Center, either by phone or in person, receive the best sales service possible by taking and processing reservations and coordinating with other departments as required. Acts as customer contact regarding admission packages available, prices, and other services available. Coordinates, routes, and executes the bus transportation needs of all bus movements for the Polynesian Cultural Center, and to record and file daily records of bus orders, route schedules, coordination forms, clear and concise notes relevant to specific transportation problems.

Essential Functions :

• Pre-orders bus needs with various transportation companies and determines how many buses will be used for each bus movement. Routes and coordinates transportation manifests for loaders in a timely manner so they are not late to their first assigned stops. Works extensively with the loaders on the portable radios and coordinates last minute passenger add-ons or re-routing of buses.
• Answers incoming phone calls, radio calls, faxes while dispatching. Keeps bus utilization in the 80% ratio that's beneficial to the Polynesian Cultural Center. Keeps detailed notes on bus routes, pick-up times, passenger counts, no-shows, departure times from Waikiki, and all other pertinent information sufficient for tracking, audit, and customer service purposes.
• Answers questions and makes reservations for customers / wholesalers who call the direct line or the 1-800 phone numbers.
• Works closely with the Reservations Call Center confirming any balance due orders and group bookings, obtains updates on passenger counts, checks for correct input of orders, coordinates special arrangements or exclusive bus orders. Maintains a bus recap matrix.

Requirements

Preferred Qualifications :

Work Schedule :

To Be Determined (19 hours per week)

All applicants must be available for an on-site interview at the Polynesian Cultural Center in Laie, HI. Please note that the Polynesian Cultural Center will not provide relocation or travel expense reimbursements related to this application or hiring process.