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General Manager

Polynesian Hotel
Wisconsin Dells, WI Full Time
POSTED ON 3/19/2025
AVAILABLE BEFORE 4/18/2025

You can get further details about the nature of this opening, and what is expected from applicants, by reading the below.

SUMMARY : The General Manager is primarily responsible for overseeing all departments and aspects of the Hotel. S / He will promote a safe and welcoming working environment to achieve maximum guest satisfaction and to grow the operational efficiency of the hotel.

General Manager must work weekends and holidays - typical schedule : Wednesday to Sunday or Thursday to Monday.

Essential Job Functions :

  • Direct Revenue Management for the hotel and work closely with its property support team.
  • Grow the operational efficiency and effectiveness of the hotel.
  • Develop and direct a team to make the hotel successful.
  • Build relationships with local tourism organizations, local businesses, and general managers.
  • Utilize company reporting systems to include :
  • Daily / weekly / monthly activities
  • Time clock procedures
  • Labor performance reports
  • Accounts payable
  • Forecasting
  • Administer various human resources processes such as orientation and training, recruitment and selection, recognition and reward programs, safety management, performance evaluations.
  • Understand and uphold operational standards and guest satisfaction ratings.
  • Oversee Housekeeping and Maintenance to ensure efficient turnover of guestrooms.
  • Be hands-on with housekeeping and maintenance including room inspections, assisting on heavy turnover days and training new staff.
  • Provide support to front desk on heavy arrivals or departure days.
  • Project Management : Oversee renovation projections, assembling of guestrooms and miscellaneous property projects.
  • Oversee all financial practices.
  • Adhere to and communicate budget requirements and restrictions.
  • Control all operational and departmental expenses.
  • Maintain ongoing communication with all sales staff.
  • Utilize web marketing initiatives and internet distribution channels.
  • Develop and implement a Business Plan.
  • Continuously source new business streams.
  • Attend sales calls with sales team and initiate and maintain relationships with key guests and accounts.
  • Adhere to hotel requirements for guest / employee accidents or injuries and in emergency situations.

Associate is held accountable for all duties of this job and other duties as assigned.

Experience and Education

  • High school diploma or equivalent.
  • Experience handling operations of branded or unbranded hotels.
  • Minimum six years of hotel experience.
  • Familiarization with hospitality industry success measures and strategies for product positioning.
  • Ability to carry oneself in a mature, professional and responsible manner at all times.
  • Service-minded and team-oriented.
  • Computer and Microsoft Office skills.
  • Strong attention to detail and hospitality knowledge.
  • Results-oriented writing techniques and strategies for correspondence.
  • Ability to maximize impact, maintain interest, and establish a rapport with an audience while conveying information.
  • Ability to proactively prioritize needs and effectively manage time and resources.
  • Willingness and ability to promote a positive team member culture and core values.
  • Fluency in other languages beneficial.

    • Job Requirements

  • Must be a United States citizen or possess a valid work permit.
  • Must be able to read, write, and speak English.
  • Must have exceptional communication skills.
  • Must have basic computer skills including Microsoft Office.
  • Must be detail-oriented and work well under pressure.
  • Must be professional in appearance and demeanor.
  • Ability to write effective business communications.
  • Ability to work a flexible schedule that may include evenings, weekends, and holidays.
  • Must have the ability to deal effectively and interact well with employees.
  • Ability to effectively express oneself and speak extemporaneously on a variety of subjects with poise and confidence.
  • Strong creative capabilities, necessary for design of skill-based and awareness-based training programs and instructional materials.
  • Must have the ability to resolve problems / conflicts in a diplomatic and tactful manner.
  • Ability to multi-task, manage interruptions, establish work priorities, handle stress, and effectively function in a fast-paced environment.
  • Possess strong motivational, organizational, and verbal communication skills.

    • Job Type : Full-time

    Pay : $55,000.00 - $65,000.00 per year

    Work Location : In person

    J-18808-Ljbffr

    Salary : $55,000 - $65,000

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