What are the responsibilities and job description for the Customer Service Representative position at PolyOne?
Are you a team player with good communication and organization skills? Do you know how to deal with cultural differences and work with colleagues and clients in different time zones? Are you a real open-minded person with the drive to be part of a multinational team?
Then this is your next challenge!
Job Summary
As part of our operations organization, you will be working closely with our customers, Account Managers and the Regional Business Managers as well as colleagues from Customer Service, Supply Chain Management and external Logistics Service Providers. You have a customer mindset and will make sure that our customers receive the right product at the right place under the right conditions. You are interested in the improvement of processes and eager to work with ERP systems like SAP. We offer a hybrid workplace with an office in Greenville, North Carolina.
The Customer Service Representative (CSR) is responsible for the complete order handling, from SAP master data maintenance to order receipt up until and including the delivery to the customer in a reliable way. In that, the CSR always looks for opportunities to continuously improve these processes.
The CSR works actively together with account managers and regional business managers in one or more business segments to deliver products to the customers. Furthermore, a CSR acts as back-up in case of the absence of another CSR and is the primary contact person for the customers concerning orders. The CSR reports directly to the Customer Service Manager.
To summarize, we are looking for a candidate who is not only content-wise very knowledgeable but is next to that the right person to strengthen our team in the upcoming challenges. It is important that you see the upcoming challenges as fun and you get energized from them.
Essential Functions
Key Areas of Accountability / Responsibility
- All employees have the responsibility to :
Show behavior in line with the SHE and Security risks and agreed controls, including being compliant to Avient Protective Materials requirements, rules and procedures
Projects or Special Assignments
Complexity of the Job
Education and Experience
Environmental, Health, Safety, & Security (EHS&S) Requirements
Who We Are
Avient Corporation provides specialized and sustainable material solutions that transform customer challenges into opportunities, bringing new products to life for a better world. Examples include :
Avient employs approximately 10,000 associates and is certified ACC Responsible Care®, a founding member of the Alliance to End Plastic Waste and certified Great Place to Work®. For more information, visit www.avient.com.
Why Avient
Avient Corporation is a world-class sustainable organization built on innovation, collaboration, and employee development. We are committed to providing a supportive and dynamic work environment where our diverse associates can grow and succeed, as well positively impacting our planet and the communities we serve. Our Great Place to Work culture, values, and benefits make Avient an employer of choice for top talent.
At Avient, we believe diversity of ideas and backgrounds gives us the creativity to be successful in a rapidly changing world. In support of this, we stress equality of opportunity for all qualified individuals in accordance with applicable laws. Decisions on hiring, promotion, development, compensation or advancement are based solely on a person's qualifications, abilities, experience and performance.
Avient Corporation is a drug free workplace. Avient is an equal opportunity employer. We maintain a policy of non-discrimination in providing equal employment to all qualified employees and candidates regardless of race, sex, sexual orientation, gender identity, age, color, religion, national origin, disability, genetic information, protected veteran's status, or other legally protected classification in accordance with applicable federal, state and local law. Learn More
