What are the responsibilities and job description for the Training & Development Supervisor | Customer Experience Dept. position at POLYWOOD?

Job Description

Description :

Training & Development Supervisor |Customer Experience Dept.

Check out this video - Genuine Polywood

About Us

Are you inspired by innovation, continuous improvement, rapid vertical growth, and genuine, forward-thinking culture? Do you want to help families and communities connect to the great outdoors—all while doing something meaningful for future generations? Join our team at POLYWOOD, the leading brand of sustainable outdoor furniture.

POLYWOOD is a U.S.-based company that proudly operates from our original headquarters in Syracuse, Indiana, with an additional facility in Roxboro, North Carolina, and a burgeoning remote workforce. Since day one, we've upheld our founder’s original mission of stewardship by designing, engineering, and building beautiful outdoor furniture using sustainable materials, including landfill- and ocean-bound plastics, all with a zero-waste mindset. Our positive and inclusive culture is best described by our teams as an atmosphere of energy — a place where there is trust among each other and ongoing opportunity. Pair that with competitive pay and a suite of benefits, and you've got yourself a truly unique place to work. If you’re ready for an exciting and fulfilling career, explore our available job opportunities today.

The Role : Training & Development Supervisor | Customer Experience Dept.

The Training & Development Supervisor will oversee the design, implementation, and assessment of training programs aimed at enhancing employee skills and fostering a culture of continuous improvement within POLYWOOD. This role also involves managing the relationship with our Business Process Outsourcing (BPO) partner to ensure alignment with company objectives and training standards.

What You’ll Do

Training Program Development :

Design and implement training programs that meet the evolving needs of the Customer Experience Team to ensure continued success.
Assess training needs through surveys, one-on-one meetings, and performance evaluations to create tailored learning pathways.

Training & Development Oversight with BPO Partner :

Collaborate with the BPO partner to ensure alignment with POLYWOOD®'s training and development standards.

Monitor and evaluate training delivered by the BPO to ensure it meets quality and effectiveness benchmarks.

Facilitation and Delivery :

Conduct engaging training sessions and workshops, leveraging various instructional techniques and formats.

Support employees in applying newly acquired skills in their day-to-day roles.

Evaluation and Assessment :

Develop quality metrics and KPIs to measure the impact of training programs.

Continuously improve training offerings by analyzing feedback and performance data.

Reporting and Documentation :

Maintain detailed records of training programs and participant progress.

Provide insightful reports to senior management on training effectiveness and areas for improvement.

Collaboration :

Partner with department managers to align training with organizational goals and employee development needs.

Foster an inclusive and engaging training environment to encourage participation and growth.

Content Enhancement :

Review internal and external content to ensure accuracy and consistency with business standards.

Create and update content to address information gaps for agents and customers.

Why You’ll Love Working with Us

Culture of Innovation : Join a team that values creative solutions and new ideas to enhance training and development.

Growth Opportunities : Develop your career in a company that prioritizes internal promotions and professional growth.

Positive Impact : Play a key role in shaping employee success and customer satisfaction within a sustainability-focused organization.

Collaborative Environment : Be part of a supportive team that recognizes and celebrates your contributions.

What We’re Looking For

Experience : At least 5 years of experience in training and development, with a preference for supervisory experience.

Strong Understanding of Training Principles : Expertise in adult learning methodologies and training program design.

Exceptional Communication Skills : Ability to engage and inspire both internal teams and external partners.

Relationship Management : Proven experience working with cross functional teams.

Technical Skills : Proficiency in training software and Learning Management Systems (LMS).

Ready to Make a Difference?

If you’re passionate about driving employee success, creating impactful training programs, and collaborating within an innovative, sustainable company, POLYWOOD® invites you to apply. Join us in shaping the future of customer experiences and employee growth.

POLYWOOD® is an equal opportunity employer. POLYWOOD® evaluates qualified applicants without regard to characteristics protected by federal, state, or local laws.

customer service training, training and development, training specialist, customer experience

Requirements :

Apply for this job

Receive alerts for other Training & Development Supervisor | Customer Experience Dept. job openings

Training & Development Supervisor | Customer Experience Dept.

What are the responsibilities and job description for the Training & Development Supervisor | Customer Experience Dept. position at POLYWOOD?

What is the career path for a Training & Development Supervisor | Customer Experience Dept.?

Job openings at POLYWOOD

Not the job you're looking for? Here are some other Training & Development Supervisor | Customer Experience Dept. jobs in the Syracuse, IN area that may be a better fit.

We don't have any other Training & Development Supervisor | Customer Experience Dept. jobs in the Syracuse, IN area right now.

AI Assistant is available now!