Patient Services Representative

Job Summary
POMA Fertility, a Pacific Northwest leader in IVF and infertility care, has an exciting opportunity. We are seeking a full-time Patient Services Representative/Front Desk Receptionist to join our professional team at our Kirkland, WA clinic. POMA’s patient-centered approach, combined with compassion and individualized attention, makes us a great company to work for and grow with. We truly make a difference in people’s lives and encourage qualified applicants who wish to do the same to apply now.

This is a full-time, 40 hours/week opportunity; clinic hours are 7am-4pm. Clinic is located in Kirkland, WA with easy access via I-405. Please send your resume and cover letter to apply. Ideal candidate has 3-5 years experience in a medical receptionist role.

As a Patient Services Representative, you will be the first point of contact for patients during their fertility journey. Greeting patients and visitors, nurturing new prospective patients, collecting necessary information, answering the phone, and providing a high level of customer service at all times is essential in this role.

Responsibilities

• Collect information and records required from new patients in advance of initial consult and on-going, including demographics, insurance card and driver’s license copies, consents, medical history, etc. Confirm appointments in advance.
• Greet clinic patients and visitors upon arrival, check-in and ensure all necessary information is complete, accurate, and up-to-date
• Properly enter all information into EMR and other sources
• Process faxes and upload scans received on a daily basis into EMR
• Arrange for patient interpreter services, when required
• Review and reply to inbound leads and follow up within expected timeframe, be the prospective new patient point of contact
• Handle incoming calls and re-direct to appropriate contact/department
• Collect any co-payments due at time of service
• Contribute to team effort by maintaining an excellent rapport and working relationship with all other departments at Poma
• Effectively communicate with other clinic staff at all locations
• Communicate with external vendors, as necessary
• Assist with ordering of office and clinical supplies
• Open/close clinic on a daily basis, keep clinic areas tidy
• Other duties or special projects as assigned

Requirements

• Previous experience in a medical administrative role or similar position is preferred.
• Proficiency in using computerized systems for documentation and record management.
• Excellent phone etiquette and interpersonal communication skills are essential for interacting with patients and colleagues.
• Familiarity with HIPAA regulations to maintain patient confidentiality is required.
• Ability to work effectively in a fast-paced environment while managing multiple tasks efficiently.
• A commitment to providing high-quality patient care and support

While this job description attempts to describe the essential functions of the position, it does not prescribe or restrict the tasks that may be assigned. It does not restrict management’s right to assign or reassign duties or responsibilities to this job at any time.

Job Type: Full-time

Pay: $22.00 - $26.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Bereavement leave
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Free parking
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Pet insurance
• Retirement plan
• Vision insurance

Medical Specialty:

• Ob/Gyn
• Reproductive Endocrinology & Infertility

Schedule:

• Day shift
• Monday to Friday

Work Location: In person

Salary : $22 - $26