What are the responsibilities and job description for the Desktop Support Technician position at Pomeroy?
We are currently seeking an onsite IT Support Technician in Sturtevant, WI for a long-term contract. The IT Support Technician is responsible for providing single point of ownership for IT customer issues.
Pay Rate - $25 to $29/hr with benefits
Responsibilities:
- Responds to and diagnoses service issues through discussions with users and is responsible for leveraging resources across all levels of the organization
- Provide technical support to the user devices (Laptops, PC’s, printers).
- Provide technical support to the shop floor devices (PC’s, handhelds, label printers, printers).
- Provide support to critical meetings.
- Provide after-hours support
- Follows procedures in documenting customer issues, troubleshooting steps and resolution in the call tracking tool
- Promotes customer relations in tune with company plans and policies
- Installs and maintains hardware and software
- Works with next level of support for the resolution of issues
- Conveys customers’ perspective to project teams responsible for newly implemented products and existing product enhancements.
Experience
- 5 years related professional experience
- Experience working on Windows 10, Windows 11, Windows Server based devices
- Experience working with Office tools
- Responsible for facilitating clear understanding of all business processes, goals, and drivers to effectively define system, process, and training solutions.
Salary : $25 - $39
