What are the responsibilities and job description for the Desktop Support Technician position at Pomeroy?
Job Title: Desktop Support Technician
Location: Warren, NJ
Job Type: 12 Month Contract-to-Hire
Pay Rate: Up to $30/hr
**This is a W2 engagement and 3rd party resumes will not be considered.
Job Description:
We are looking for a highly skilled Desktop Support Technician to join our team in Warren, NJ. This role is ideal for a problem-solving IT professional with expertise in desktop support, hardware troubleshooting, and network connectivity. As a key member of our IT support team, you will ensure seamless technical operations for end-users at our client’s site.
Key Responsibilities:
- Provide on-site technical support for desktop hardware, software, and peripherals.
- Troubleshoot and resolve operating system, application, and network connectivity issues.
- Install, configure, and maintain desktop systems, applications, and security updates.
- Diagnose and repair hardware/software faults including PCs, laptops, printers, and scanners.
- Assist with new equipment setup, deployment, and technology rollouts.
- Maintain accurate ticketing system records for support requests and resolutions.
- Collaborate with IT teams to escalate and resolve complex technical issues.
- Provide end-user training and guidance on IT best practices.
- Ensure compliance with IT security protocols, policies, and procedures.
- Participate in regular status meetings and report on support activities.
Required Qualifications:
- Proven experience in desktop support, technical troubleshooting, or IT helpdesk roles.
- Ability to troubleshoot RICOH Printers, Scanners, and Conference Room Equipment.
- Strong knowledge of Windows OS, Microsoft Office Suite, Intune, and SCCM.
- Experience troubleshooting VPN and DUO authentication issues.
- Familiarity with networking concepts and basic troubleshooting techniques.
- Hands-on experience with desktop/laptop hardware repair and replacement.
- Excellent problem-solving and multitasking skills.
- Strong communication and interpersonal skills for interacting with end-users and technical teams.
- Ability to work independently and collaboratively in a fast-paced environment.
- Relevant certifications (e.g., CompTIA A , Microsoft Certified Support Technician) are a plus.
- Previous experience in a corporate or enterprise IT environment is preferred.
Salary : $28 - $30
