What are the responsibilities and job description for the Information Technology Service Desk position at Pomeroy?
We are currently seeking an onsite Service Desk Technician in Omaha, NE for a full-time, permanent role. The Service Desk Technician provides technical expertise and guidance in supporting end-user problems with desktops, laptops, servers, peripherals, telecommunications, the mainframe, applications, and hardware.
Hours : Monday thru Friday, 8am to 5pm
Environment : Onsite office environment, providing phone / remote support
Responsibilities :
- Assist in responding to end-users' inquiries regarding technology issues.
- Includes incident recognition, research, isolation, and follow-up steps for first and second-tier issues.
- Use incident management database and technology resource center systems.
- Support most endpoint devices of the MidAmerican Energy Company network.
- Recommend system modifications / configurations to reduce user problems.
- Perform system administration, including managing the life cycle of network accounts, permissions, access control lists, folders, etc., for requests, first day services, intra-day transfers, and last day ensuring account security procedures are implemented and enforced, including code / standards of conduct.
- Support and administer audio, video, and web conferencing.
- Provide IT-related employee communications to the company or affiliates.
- Provide training / presentations to end-users on a regular basis on various aspects of technology and its application in the company.
- Recommend system modifications to reduce user problems.
- Consult with other information technology personnel to coordinate activities related to testing and implementing new technology.
- Be a key participant in user testing, implementing, document creation, and communication for the information technology department and the end-user.
- Maintain the information technology outage request database.
- Create and present various reports to management regarding department metrics, benchmarking information, audit and compliance, or ad hoc reports as requested.
- Provide after-hours support and perform any additional responsibilities as requested or assigned.
Qualifications :
