What are the responsibilities and job description for the Information Technology Support Technician position at Pomeroy?
We have an opportunity with a Pomeroy client for a IT Technician in Toledo, OH. This is a 6-month contract opportunity with potential to extend. The IT Technician will work as part of a service desk providing first and second-level support, while offering excellent customer service for technical infrastructure.
Client Schedule: Monday thru Friday, 7am to 4pm (Potential for hybrid after training)
Hourly rate: $18-$23/hr
Essential Job Functions:
- Provides user support for computer systems and standard corporate software products.
- Provides comprehensive local and remote technical support for corporate colleagues.
- Configure and install a broad range of new and used computer equipment and peripherals.
- Troubleshoot an assortment of technical issues with the assistance of peers and vendors.
- Conduct user training on various technical-related topics when needed.
- Assist in moving, adding or changing user workstations and peripherals as needed.
- Effectively prioritize support issues and tasks by documenting assigned help desk requests and following up on unresolved issues.
- Assists in development of corporate policies, procedures, and standards for user support, PC hardware and software, and office automation strategy.
- Coordinate handling of all PC requests. This includes the evaluation of the desired application and suitability to PC usage, determining proper configuration, purchasing, and deployment of solution.
- Provides support for operating systems, virus scanning, malware and spyware removal, data recovery, and proper archive procedures.
Knowledge, Skills and Abilities:
- Requires a customer service mindset and professionalism throughout all interactions with the users.
- Demonstrated experience in all Microsoft Office versions.
- Demonstrated experience in Microsoft operating systems.
- Knowledge of various network environments (Wi-Fi, Ethernet, etc.)
- Demonstrated ability to function in a multi-tasking environment.
- Demonstrated ability to work with various levels of colleagues from top management to new hires.
Salary : $18 - $23
