What are the responsibilities and job description for the Technical Support Specialist position at Pomeroy?
We are currently seeking an onsite Technical Support Specialist in Des Moines, IA for a full-time, permanent role. The Technical Support Specialist provides technical expertise and guidance in supporting end-user problems with desktops, laptops, servers, peripherals, telecommunications, the mainframe, applications, and hardware.
Hours: Monday thru Friday, 8am to 5pm
Environment: Onsite office environment, providing phone/remote support
Responsibilities:
- Assist in responding to end-users' inquiries regarding technology issues.
- Includes incident recognition, research, isolation, and follow-up steps for first and second-tier issues.
- Use incident management database and technology resource center systems.
- Support most endpoint devices of the network.
- Recommend system modifications/configurations to reduce user problems.
- Perform system administration, including managing the life cycle of network accounts, permissions, access control lists, folders, etc., for requests, first day services, intra-day transfers, and last day ensuring account security procedures are implemented and enforced, including code/standards of conduct.
- Support and administer audio, video, and web conferencing.
- Provide IT-related employee communications to the company or affiliates.
- Provide training/presentations to end-users on a regular basis on various aspects of technology and its application in the company.
- Recommend system modifications to reduce user problems.
- Consult with other information technology personnel to coordinate activities related to testing and implementing new technology.
- Be a key participant in user testing, implementing, document creation, and communication for the information technology department and the end-user.
- Maintain the information technology outage request database.
- Create and present various reports to management regarding department metrics, benchmarking information, audit and compliance, or ad hoc reports as requested.
- Provide after-hours support and perform any additional responsibilities as requested or assigned.
Qualifications:
- Two-year degree in information technology, computer science, or equivalent work experience.
- A minimum of one year of additional direct related technical experience is required.
- Basic related IT experience.
- Basic knowledge of client/server, network, mainframe, and applications environment.
- Microsoft Certified Systems Administrator within 12 months of hire or equivalent work experience.
- Demonstrated aptitude in moderate problem solving.
- Strong verbal and written communication skills.
- Strong analytical and problem-solving skills.
- Ability to prioritize and handle multiple tasks and projects concurrently.
- Availability for on-call responsibilities on a rotating basis.
- Employees must be able to perform the essential functions of the position, with or without an accommodation.
Job Types: Full-time, Permanent
Pay: $45,000.00 - $57,000.00 per year
Benefits:
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- On call
Experience:
- Computer hardware: 1 year (Preferred)
- Software troubleshooting: 1 year (Preferred)
Work Location: In person
Salary : $45,000 - $57,000
