What are the responsibilities and job description for the Vendor Relations Specialist position at Pomeroy?
THIRD PARTY CANDIDATES WILL NOT BE CONSIDERED
Bachelor's degree in Business Administration, Information Technology, or a related field preferred and a mandatory 5-7 years of Vendor Management experience with strong understanding of contractual language & terms
Vendor Management:
o Develop and maintain strong relationships with key IT vendors, including strategic suppliers, cloud providers, and software vendors.
o Conduct regular business reviews with vendors to assess performance against contractual obligations, service level agreements (SLAs), and key performance indicators (KPIs).
o Proactively identify and mitigate potential risks associated with vendor performance and service delivery.
o Collaborate with internal stakeholders (e.g., IT Operations, Procurement, Legal) to ensure vendor contracts are aligned with business needs and comply with company policies.
o Monitor industry trends and vendor innovations to identify potential opportunities for improvement and cost optimization.
Vendor Performance Management:
o Develop and implement key performance indicators (KPIs) to track and measure vendor performance.
o Conduct regular performance reviews and provide feedback to vendors on their performance.
o Work with vendors to develop and implement corrective action plans to address performance gaps.
o Escalate critical vendor performance issues to management as needed.
Vendor Risk Management:
o Conduct due diligence on prospective vendors, including financial stability, security posture, and compliance with relevant regulations.
o Identify and assess potential risks associated with vendor relationships, such as security breaches, service disruptions, and financial instability.
o Develop and implement mitigation strategies to minimize vendor risk.
Communication & Collaboration:
o Effectively communicate with internal stakeholders and vendors, providing timely updates and resolving issues.
o Build and maintain strong relationships with internal stakeholders, including IT operations, procurement, legal, and finance.
o Collaborate with cross-functional teams to ensure successful vendor onboarding and integration.
Skills:
• Vendor Relationship Management
• Contract Negotiation
• Vendor Performance Management
• Risk Management
• Communication & Collaboration
• Problem-Solving
• Analytical Skills
• Negotiation Skills
• Project Management (Optional)
Salary : $52 - $56
