What are the responsibilities and job description for the Service Manager position at Pomp's Tire Service?
At Pomp's, we don't idle-we drive careers forward! As a leading tire service company since 1939, we're built on hard work, dedication, and a commitment to excellence.
We're currently looking for a Service Manager to join our team and play a critical part in our daily operations. This dynamic role collaborates directly with customers to schedule their service needs. If you're looking for growth opportunities within a successful company, this is the perfect place for you - many of our Store Managers started in this position!
Why Join Us?
- Comprehensive Benefits - Eligible to enroll in medical, dental, vision at affordable rates
- Supplemental Benefits - Eligible to enroll in life insurance, Short- & Long-Term Disability, Critical Illness Insurance, Accident Insurance, Death and Dismemberment Insurance, and Hospital Indemnity Insurance
- Retirement Savings - 401(k) with company match
- Paid Time Off - Holidays, sick time, vacation, and special "Happy Days" for life events available day one
- Employee Discounts - Save on company products
- Career Growth - Opportunities for skill development and advancement
What You'll Do:
- Diagnose tire issues and recommend effective solutions
- Handle incoming calls and respond to customer inquiries promptly
- Delegate tasks to service employees to maintain workflow and efficiency
- Support inventory management to ensure proper stock levels
- Assist in the shop to help maintain production levels
- Follow up on past-due accounts to ensure timely payments
- Ensure service employees receive proper training and development
- Maintain a clean and organized workspace at all times
- Perform additional duties as assigned by the manager
What You Need:
- High School Diploma or equivalent required
- Valid Driver's License and ability to pass pre-employment driver's file
- Preferred: Experience in management and sales
- Strongly preferred: Previous experience in the tire industry
- Ability to read and verify work order details accurately
- Strong ability to maintain confidentiality of personal and business information
- Familiarity with MaddenCo software system is a plus
- Exceptional communication skills, with the ability to engage effectively with both internal and external customers and co-workers
- Ability to lift, carry, or move up to 50 pounds regularly; occasionally lift, push, or move 100 pounds
Don't let your career stall-put it in drive with Pomp's Tire Service! Apply today!
EEO Employer/AA: M/F/Vets/Disabled
