What are the responsibilities and job description for the Service Writer position at Pomp's Tire Service?
At Pomp's, we don't idle-we drive careers forward! As a leading tire service company since 1939, we're built on hard work, dedication, and a commitment to excellence.
We're currently looking for a Service Writer to coordinate vehicle maintenance and repairs by communicating customer needs to our service team. Responsibilities include scheduling appointments, processing orders, tracking repairs, and handling customer inquiries to ensure a smooth service experience.
Why Join Us?
- Comprehensive Benefits - Eligible to enroll in medical, dental, and vision coverage starting the first of the month following 30 days of employment
- Supplemental Benefits - Eligible to enroll in life insurance, Short- & Long-Term Disability, Critical Illness Insurance, Accident Insurance, Death and Dismemberment Insurance, and Hospital Indemnity Insurance
- Retirement Savings - 401(k) with company match
- Paid Time Off - Holidays, sick time, vacation, and special "Happy Days" for life events available day one
- Employee Discounts - Save on company products
- Career Growth - Opportunities for skill development and advancement
What You'll Do:
- Prepare accurate cost estimates, track required parts, and provide time projections for scheduled repairs
- Build and maintain strong customer relationships by effectively addressing their service needs
- Update and manage computerized customer profiles to ensure accurate records
- Monitor customer service history to schedule routine maintenance and identify future repair needs
- Coordinate and schedule work orders for Service Technicians to optimize efficiency
- Clearly communicate repair costs, required parts, and service details to customers, ensuring transparency throughout the process
- Document repair job details in the company system and create clear, concise repair instructions
- Perform additional duties as assigned by the manager
What You Need:
- Valid Driver's License and ability to pass pre-employment driver's screening
- High School Diploma or equivalent required
- Previous experience as a Service Writer or in a similar role
- Proficiency in computer systems and office software applications
- Strong communication and customer service skills
- Excellent attention to detail and record-keeping abilities
- Ability to interpret customer concerns and effectively communicate technical issues to the service team
- Ability to lift, carry, or move up to 50 pounds regularly; occasionally lift, push, or move 100 pounds
Don't let your career stall-put it in drive with Pomp's Tire Service! Apply today!
EEO Employer/AA: M/F/Vets/Disabled
