What are the responsibilities and job description for the Client Manager (Medical Device Manufacturing) position at Pond & Company?
Ready to turn your ambition into achievement? Join Pond & Company and be part of the team that’s redefining the future of Architectural, Engineering, Planning, Construction Management, and Environmental projects!
About The Position
We are searching for an experienced Client Manager to join our growing Industrial-Medical team. In this role, you will manage a portfolio of clients within the Medical Device Manufacturing industry and oversee projects across the United States and abroad. Projects will span multiple markets and geographies, giving you the opportunity to broaden your knowledge and deepen your expertise in design and construction projects.
As a self-starter, you will work independently while also leading a multidisciplinary team without direct supervisory authority to ensure successful project execution. Your primary responsibility will be ensuring client satisfaction by understanding their needs, tailoring service offerings, and overseeing project delivery. You will be actively involved in writing proposals, managing change orders, and reviewing contractual terms, all while ensuring the overall financial performance of the projects.
This role requires strong communication skills, as you will be responsible for maintaining executive-level communications with both internal and external stakeholders, updating them on the project's status, health, and risks. The Client Manager will also leverage existing client relationships to win follow-on work and meet sales targets. Although primarily an account management role, you may be required to take on Project Management responsibilities when needed, with a solid understanding of project management techniques for scope, schedule, and budget management.
Experience And Qualifications
Pond is an award-winning, full-service architecture, engineering, planning, construction management, and environmental services firm providing professional solutions to clients throughout the U.S. and globally for nearly 60 years. Pond’s staff of 800 professionals provide a deep bench strength of experience and capabilities to offer customized solutions that help clients manage projects from concept to completion – and everything in between – with confidence and clarity. Pond is currently ranked as the 80th largest engineering and design firm by ENR, Atlanta’s #1 engineering firm by Atlanta Business Chronicle, and has been recognized as an Employer of the Year by Georgia ACEC and a Best Place to Work for Working Parents.
Additional Information
Many factors are considered when determining compensation at Pond, including scope and level of position, geographic location, candidate skill, knowledge and experience. Starting base pay may vary depending on these factors. Please see the hiring range associated with this posting for more information.
Additional cash incentives may be provided as part of the compensation package, in addition to a range of medical, financial and/or other benefits dependent on position offered. Learn more about Pond’s comprehensive benefits offerings here .
All offers of employment made by Pond & Company are contingent upon satisfactory background check results. Pre-employment background checks will be conducted on all candidates that are offered a position at Pond in compliance with program policy as well as state and federal regulations. Additionally, offers may be contingent upon the successful completion of a pre-employment drug and alcohol test.
Equal Opportunity Employer
We are an equal opportunity and affirmative action employer that recognizes the value of diversity and inclusion in the workplace. Employment decisions at Pond are based on business needs, job requirements and individual qualifications. All suitably qualified applicants will receive consideration for employment. We prohibit discrimination and harassment of any kind based on race, color, sex, age, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state and local laws in jurisdictions where we operate. If you need assistance or an accommodation due to a disability, you may contact us at hrdepartment@pondco.com .
Apply for this position at careers.pondco.com . We are always looking for driven professionals of all disciplines to join our fast-growing company. For more information on our services, clientele, or employment opportunities, visit our website at www.pondco.com.
Should you run into any issues in completing the application, please reach out to recruiters@pondco.com for assistance.
Apply Now
About The Position
We are searching for an experienced Client Manager to join our growing Industrial-Medical team. In this role, you will manage a portfolio of clients within the Medical Device Manufacturing industry and oversee projects across the United States and abroad. Projects will span multiple markets and geographies, giving you the opportunity to broaden your knowledge and deepen your expertise in design and construction projects.
As a self-starter, you will work independently while also leading a multidisciplinary team without direct supervisory authority to ensure successful project execution. Your primary responsibility will be ensuring client satisfaction by understanding their needs, tailoring service offerings, and overseeing project delivery. You will be actively involved in writing proposals, managing change orders, and reviewing contractual terms, all while ensuring the overall financial performance of the projects.
This role requires strong communication skills, as you will be responsible for maintaining executive-level communications with both internal and external stakeholders, updating them on the project's status, health, and risks. The Client Manager will also leverage existing client relationships to win follow-on work and meet sales targets. Although primarily an account management role, you may be required to take on Project Management responsibilities when needed, with a solid understanding of project management techniques for scope, schedule, and budget management.
Experience And Qualifications
- Bachelor’s degree in Architecture, Engineering, or Construction Management.
- 10 years of related experience in Medical Device Manufacturing or A/E/CM services for the Medical market.
- PE license, PMP certification, MBA, or other advanced degrees preferred.
- Strong ability to lead a multidisciplinary team without supervisory authority to ensure successful project execution.
- Proven leadership experience with the ability to advocate for resources within a matrixed organization.
- Excellent ability to tailor service offerings to meet client needs and ensure client satisfaction.
- Experience writing proposals, change orders, and reviewing contractual terms.
- Strong fiscal understanding and experience meeting P&L targets.
- Proven track record of meeting sales quotas and securing follow-on work from clients.
- Ability to manage scope, schedule, and budget with a solid understanding of project management techniques.
- Excellent communication skills, particularly with executive-level stakeholders.
- Ability and desire to learn and grow professionally.
- Ability to travel approximately 30%. Hybrid/Remote work is possible but will require travel to Pond's offices for coordination with the internal team.
Pond is an award-winning, full-service architecture, engineering, planning, construction management, and environmental services firm providing professional solutions to clients throughout the U.S. and globally for nearly 60 years. Pond’s staff of 800 professionals provide a deep bench strength of experience and capabilities to offer customized solutions that help clients manage projects from concept to completion – and everything in between – with confidence and clarity. Pond is currently ranked as the 80th largest engineering and design firm by ENR, Atlanta’s #1 engineering firm by Atlanta Business Chronicle, and has been recognized as an Employer of the Year by Georgia ACEC and a Best Place to Work for Working Parents.
Additional Information
Many factors are considered when determining compensation at Pond, including scope and level of position, geographic location, candidate skill, knowledge and experience. Starting base pay may vary depending on these factors. Please see the hiring range associated with this posting for more information.
Additional cash incentives may be provided as part of the compensation package, in addition to a range of medical, financial and/or other benefits dependent on position offered. Learn more about Pond’s comprehensive benefits offerings here .
All offers of employment made by Pond & Company are contingent upon satisfactory background check results. Pre-employment background checks will be conducted on all candidates that are offered a position at Pond in compliance with program policy as well as state and federal regulations. Additionally, offers may be contingent upon the successful completion of a pre-employment drug and alcohol test.
Equal Opportunity Employer
We are an equal opportunity and affirmative action employer that recognizes the value of diversity and inclusion in the workplace. Employment decisions at Pond are based on business needs, job requirements and individual qualifications. All suitably qualified applicants will receive consideration for employment. We prohibit discrimination and harassment of any kind based on race, color, sex, age, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state and local laws in jurisdictions where we operate. If you need assistance or an accommodation due to a disability, you may contact us at hrdepartment@pondco.com .
Apply for this position at careers.pondco.com . We are always looking for driven professionals of all disciplines to join our fast-growing company. For more information on our services, clientele, or employment opportunities, visit our website at www.pondco.com.
Should you run into any issues in completing the application, please reach out to recruiters@pondco.com for assistance.
Apply Now
Salary : $117,400 - $153,400
