Hardscape Department Manager

Ponderay Garden Center (PGC) is looking for a dependable and energetic hardscape department manager for our established seasonal business within the community. The ideal candidate must be thoroughly familiar with and able to perform all aspects of bulk materials, concrete pavers, concrete block, natural stone and truck deliveries. Responsibilities include but are not limited to estimating, sales, product organization, product displays, customer service, staff training, staff management, shipping and receiving of products. This position directly oversees the sales, service, and organization of all products defined above on a daily basis while interfacing directly with the Plant department manager and owners to efficiently manage department operations.

Duties

The essential functions of this position include, but are not limited to the following:

Customer Service and Sales:

• Represent the company in a courteous and professional manner.
• Facilitate the resolution of customer questions or concerns to ensure customer satisfaction.
• Develop and maintain a good relationship with all customers.
• Identify prospective new customers and sales opportunities.
• Actively engage with customers, staff, and facility operations daily.
• Provide pricing estimates, know sales policies and understand all products for sale at PGC.
• Manage and provide daily oversight for all sales transactions and associated paperwork for customer pick-up/will call or truck deliveries. This includes ensuring all sold products follow company “will-call” procedures.

Staffing:

• Support plant department manager, owners and all PGC departments, on an as needed basis.
• Coordinate with plant department manager to manage all staff, which includes delivery drivers, equipment operators and department sales associates.
• Assign and prioritizes staff duties, staff coverage during breaks and absences as needed.
• Conduct staff training meetings as requested by the owners.
• Communicate staff performance and training concerns to the owners.
• Coordinate directly with plant department manager for use of staff and PGC resources on an as needed basis to ensure smooth daily operations.

Facility Operations:

• Discuss daily department needs with plant department manager and owners as needed.
• Daily coordination and organization of sales orders, PO’s and inventory.
• Maintain and ensure efficient and safe work practices daily.
• Understands current industry standards and the applications of department products.
• Perform regular on-site inventory checks to verify levels are appropriately stocked.
• Ability to operate loader and forklift equipment to support PGC operations as needed.
• Ensure all products and the facility is kept clean and organized.
• Maintain and organize weekly receiving and delivery schedules.
• Facilitates and coordinates all deliveries, including paperwork, for department related products and sales.
• Management of wood pallet returns and daily organization.

Minimum Requirements

• Positive attitude and enjoys working in a team environment.
• Self-motivated.
• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• 2 years working in a sales and management role.
• Strong understanding of the landscape industry and products sold.
• A broad base knowledge of stone, hardscape, and bulk products.
• ICPI Certified or at least 2 years of landscape construction is preferred but not required.
• Basic computer skills including point of sales functions.
• Ability to accurately serve as a cashier, including processing credit cards, making change, and other basic math skills.
• Excellent oral/written communication skills.
• Excellent customer relationship skills.
• Excellent organization skills.
• Ability to multi-task.
• Ability to safely and skillfully operate PGC’s forklifts and loading equipment.
• Ability to load customer vehicles with all products within the bulk and hardscape departments.
• Ability to work in a team environment and take direction from the owners.
• Ability to read and interpret documents such as procedure manuals, work instructions, software manuals; ability to write routine reports and correspondence

Physical Demands and Work Environment

• Lift 50-100 lbs
• Be on feet for majority of shift
• Outdoor work in variety of North Idaho weather conditions.

Work Schedule:

Monday 8am-5pm, Tuesday 8am-4pm, Wednesday 8am-4pm, Thursday 8am-5pm & Friday 8am-2pm

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Benefits:

• Employee discount
• Paid time off

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Work Location: In person

Salary : $20 - $23