Front Desk Agent

Shift is 3pm-11pm. Ideally they would work Friday, Saturday, Sunday, Monday, Tuesday with their off days being Wednesday and Thursday.

Position is for a wonderful hotel. Includes full benefits, hotel discounts, incentive programs, etc.

JOB DESCRIPTION

Summary/Objective
The Guest Service Agent is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner, by checking guests in and out of the hotel. They provide a welcoming attitude and are proficient in all service requests. Also responsible for collecting monies for services rendered during a guest’s stay.Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Approach all encounters with guests and team members in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Peachtree Hospitality Management standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of appearance and grooming, which include wearing a correct name tag when working.
• Always comply with Peachtree Hospitality Management standards and regulations to encourage safe and efficient hotel operations.
• Establish and maintain attentive, friendly, courteous, and efficient hospitality at the Front Desk.
• Check all guests into and out of the hotel in a friendly and efficient manner.
• Confirm credit and payment method at check in and confirm full payment at check out.
• Log all requests and confirm completion through brand tracking tool.
• Review rooms inventory and house count for availability and rates.
• Book reservations for day of arrival or future stays.
• Balance and prepare individual paperwork for closing of shift.
• Balance bank daily.
• Maintain and understand special guest programs and franchise related programs including the completion of required brand training.
• Conduct daily bank drop with a witness and according to standards.
• Run daily arrival report and highlight all special requests.
• Always maintain a clean and organized work area.
• Distribute package and mail to guests for delivery or inform guest of receipt as necessary.
• Have thorough knowledge of the front desk system for all guest services.
• Perform other duties as requested by management.
• Attend all training/meetings as requested by management.

Competencies

• Must be able to convey information and ideas clearly, both oral and written.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be able to work well in stressful, high pressured situations.
• Must be able to work with and understand financial information and data, and basic arithmetic function.

Physical Demands

• Long hours sometimes required.
• Light work-exerting up to 30 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand throughout the entire shift.

Travel Required

• 0%

Required Education and Experience

• High School Diploma or GED certificate is preferred, and/or equivalent work experience.
• Previous experience in the hospitality industry preferred.

Job Type: Full-time

Pay: $15.00 per hour

Schedule:

• Evening shift
• Every weekend
• Monday to Friday
• Night shift

Experience:

• hospitality: 1 year (Required)
• customer service: 1 year (Preferred)

Language:

• English (Required)

Ability to Commute:

• Pittsburgh, PA 15237 (Required)

Work Location: In person

Salary : $15