Dockmaster

Are you passionate about working on the water and creating exceptional guest experiences? Pontoon Saloon are seeking a customer-focused Dockmaster to join our team in downtown Nashville. This role is perfect for outgoing individuals who thrive in a fast-paced, outdoor environment. 

As a Dockmaster, you will be responsible for welcoming boaters & customers to the Nashville Riverfront, ensuring smooth dock operations, efficient boarding process and maintaining a clean and safe environment. This position offers flexible part-time opportunities that require weekends and OR weekdays. This is a seasonal job with overtime hours available during the summer season and reduced hours during the winter months. 

• Customer Engagement: Welcome and acknowledge all customers according to company standards.
• Check-In Process: Assist guests with check-in using handheld devices, verify waivers, and check IDs (TABC certification required; bartending or bouncer experience is a plus).
• Guest Support: Anticipate and address guest needs to ensure top-tier customer service.
• Dock Operations: Assist the captain and crew with docking, disembarking passengers, and vessel turnover.
• Marina Coordination: Help recreational boaters with docking locations using the DOCKWA app.
• Facility Maintenance: Ensure the dock remains clean by removing waste and maintaining a professional appearance.
• Communication & Safety: Maintain clear and professional communication with the customer service and management team while adhering to company policies.
• Physical Demands: Work outside in varying weather conditions and stand for extended periods.

• At least 18 years old.
• High school diploma or equivalent.
• Valid driver’s license and good driving record.
• Ability to pass a background check.
• Strong communication and customer service skills.
• Experience in or around boats is preferred but not required.
• Ability to handle physical tasks, including lifting up to 30 pounds, bending, kneeling, and balancing.
• Positive, cooperative attitude with the ability to work independently.
• Adherence to all safety policies and procedures.

• Compensation: Starting at $18/hour plus tips.
• Schedule: Flexible scheduling, including weekday and weekend availability.
• Perks: Access to rental boats and Pontoon Saloon tickets at discounted rates (21 activity) after 90 days of employment.
• Growth Opportunities: Gain sea service hours for captains' school and experience in the maritime and hospitality industries.
• Team Culture: A fun, dynamic work environment with team outings and professional growth opportunities.

Submit your application detailing your qualifications and experience for this Guest Services Dockmaster role. Applications can be emailed to Holly@pontoonsaloontn.com. We review applications on a rolling basis, so apply today to join our team!

Join Pontoon Saloon & Lock One Marina Services and help us create unforgettable experiences on the Cumberland River!