What are the responsibilities and job description for the Hotel Supervision and Guest Services Director position at Pooch Hotel?
Guest Services and Supervision
We are seeking an experienced professional to fill the role of Hotel Supervision and Guest Services Director at The Pooch Hotel. In this position, you will oversee daily hotel operations, manage staff performance, and ensure exceptional guest satisfaction. If you have a strong background in hospitality and leadership, we invite you to apply for this challenging and rewarding opportunity.
Main Responsibilities:
Benefits Package:
We are seeking an experienced professional to fill the role of Hotel Supervision and Guest Services Director at The Pooch Hotel. In this position, you will oversee daily hotel operations, manage staff performance, and ensure exceptional guest satisfaction. If you have a strong background in hospitality and leadership, we invite you to apply for this challenging and rewarding opportunity.
Main Responsibilities:
- Supervise front reception desk, including check-ins/check-outs, pet registrations, and customer inquiries
- Manage and coach team members to meet quality and cleanliness standards
- Develop and implement strategies to improve guest satisfaction and loyalty
Benefits Package:
- 401(k) plan with company match
- Employee assistance program
- Health savings account
- Paid time off
- Health, dental, vision, and life insurance
