Retail Account Manager

Job Description: Sales Specialist / Account Manager

Positions Available in Gainesville & Ocala

We are seeking a highly motivated and experienced Sales Specialist / Account Manager to join our team. As an Account Manager, you will be responsible for managing and growing both existing and new customers. Your expertise in pool & hot tubs along with your sales skills will be crucial in driving business growth and achieving sales targets.

Responsibilities:

• Account Management:
• Manage and cultivate relationships with existing customers, ensuring customer satisfaction and retention.
• Understand the unique needs of each account and provide tailored solutions to meet their requirements.
• Regularly communicate with clients to address inquiries, resolve issues, and provide ongoing support (pool and hot tub related topics).
• New Business Development:
• Proactively identify and pursue new business opportunities in the industry.
• Conduct market research and analysis to identify potential clients and target markets as well as know your competition and what they sell.
• Utilize your sales skills to effectively pitch and present to prospective clients.
• Actively suggest and/or implement creative ways to advertise whether in store or offsite.
• Sales and Quoting:
• Actively try to grow your knowledge and complete training assigned to you.
• Utilize your knowledge of Hot Tubs to accurately quote and sell.
• Utilize your knowledge of water chemistry and pool/spa related topics to assist in maintaining customers pool/spa.
• Provide detailed and professional quotations to clients, ensuring clarity and accuracy in pricing, product details, and project scope.
• Customer Service and Communication:
• Provide excellent customer service, ensuring prompt and effective communication with clients.
• Actively listen to customer needs, address concerns, and provide appropriate solutions.
• Communicate effectively in English, both verbally and in writing, to facilitate clear and professional correspondence with clients.
• Margin Calculations and Profitability:
• Demonstrate proficiency in margin calculations to ensure profitability of sales.
• Price products and services in accordance with company guidelines and market trends.
• Monitor and analyze sales data, identifying opportunities to improve profitability and maximize revenue.
• Unlimited Earning Potential:
• As an Account Manager, you will have unlimited earning potential through a commission structure that rewards hard work.
• Your exceptional sales skills and ability to build and expand client relationships will directly impact your earning potential.
• Take advantage of the opportunity to achieve financial success through your hard work and dedication.

Requirements:

• Proven experience in quoting and selling Pool & Spa supplies as well as Hot Tubs.
• Familiarity with takeoff calculations and experience using RFMS Measure (preferred) or similar software.
• Demonstrated ability in account management and business development.
• Strong computer proficiency. Knowledge of Gmail, Google/FB Ads, Scheduling software are a plus.
• Excellent customer service skills, with the ability to build and maintain strong client relationships.
• Strong communication skills in English, both verbal and written, with the ability to effectively convey information and negotiate with clients.
• Knowledge of margin calculations and the ability to price products and services appropriately.
• Self-motivated and driven to achieve sales targets and business growth.
• Ability to work independently as well as collaborate effectively within a team.

Join our team as a Sales Specialist / Account Manager and play a key role in driving sales growth and providing exceptional customer service within the flooring industry. Apply now and contribute to our company's success!```Duties```
- Manage a team of retail sales associates and oversee their daily activities
- Ensure the store is properly staffed and all shifts are covered
- Provide exceptional customer service and resolve any customer complaints or issues
- Monitor and manage inventory levels to ensure product availability
- Implement sales strategies to meet or exceed sales targets
- Conduct regular store audits to ensure compliance with company policies and procedures
- Collaborate with other departments, such as marketing and operations, to drive business growth

```Qualifications```
- Previous experience in retail management or assistant manager role preferred
- Strong leadership skills with the ability to motivate and inspire a team
- Excellent customer service skills with a focus on building strong customer relationships
- Proficient in phone etiquette and communication skills
- Ability to manage budgets and analyze financial reports
- Multilingual skills are a plus, especially if serving a diverse customer base
- Knowledge of wireless sales is beneficial
- Strong math skills for handling transactions and managing inventory

We offer competitive compensation, including salary and performance-based bonuses. Additionally, we provide opportunities for career advancement within our company. If you are a motivated individual with a passion for retail management, we would love to hear from you.

Please submit your resume and cover letter detailing your relevant experience and qualifications.

Job Type: Full-time

Pay: $35,000.00 - $80,000.00 per year

Benefits:

• Employee discount
• Paid time off

Shift:

• Day shift

Work Location: In person

Salary : $35,000 - $80,000