What are the responsibilities and job description for the Inside Sales Associate / Customer Service position at Pool Connect?
Job Title: Inside Sales Associate / Customer Service
Location: Pool Connect
Job Type: Full-Time Job
Overview: We are seeking a motivated Inside Sales Associate / Customer Service Representative to join our team. This role involves assisting customers with pool and spa care needs, responding to emails, providing expert product recommendations, maintaining an organized retail environment, and ensuring excellent customer service. While basic knowledge of pool cleaning, equipment, filter maintenance, and water chemistry is preferred, we are willing to train the right candidate.
This is a great opportunity for someone looking to grow within a strong, supportive team while earning competitive pay!
Responsibilities:
- Greet and assist customers in selecting pool and spa products.
- Perform water balance testing for customers and recommend appropriate chemicals.
- Accurately complete sales transactions using the POS system.
- Provide product knowledge and solutions to customer inquiries.
- Answer phone calls in a professional and friendly manner.
- Respond to customer emails and inquiries in a timely and professional manner.
- Assist with merchandising, inventory control, and restocking shelves.
- Assist in selling outdoor lifestyle products such as swimming pools, lawn mowers, grills, sheds, etc.
- Ensure the store is clean and organized, including vacuuming, mopping, dusting, and trash removal.
- Carry out opening and closing duties, including bank deposits.
- Assist customers with carrying purchases to their vehicle.
- Handle product returns and resolve customer concerns with professionalism.
- Report inventory shortages and maintain an organized workspace.
- Work collaboratively with the team to achieve sales goals.
- Perform additional duties as assigned.
Qualifications:
- Must be at least 18 years old.
- High School Diploma or Equivalent (or currently attending High School).
- Reliable transportation and a valid driver’s license.
- 6 months to 1 year of customer service experience preferred.
- Basic knowledge of pool cleaning, equipment, and water chemistry is a plus (willing to train).
- Must know how to use Microsoft Office (Outlook, Word, Excel).
- Strong communication skills and proficiency with computers.
- Ability to lift 50 lbs and stand for extended periods.
- Willingness to work weekends and some holidays.
- Must complete required training within two months of hire.
- Monday- Saturday- Hours Vary- Up to 40hrs weekly seasonally- Minimum 30 hours off Season
Why Join Us?
- Great team environment – work with a company that appreciates your effort!
- Competitive pay and room for growth.
- Hands-on training in a specialized industry.
- A fun and engaging workplace where your contributions are valued.
If you’re looking for an opportunity to grow, learn, and be part of an awesome team—apply today!
Job Type: Full-time
Pay: $17.00 - $21.00 per hour
Expected hours: 30 – 40 per week
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $17 - $21