What are the responsibilities and job description for the Front Counter position at POOL EQUIPMENT & SUPPLY INC?
Summary/Objective
The Front Counter position will assist pool builders and service professionals with purchasing pools parts, equipment and products as well as providing knowledgeable advice about the pool products and applications.
Education and Experience
- Pool industry experience and knowledge required.
- A minimum of a high school diploma or equivalent is required for this position.
Essential Function
- Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Greet and assist customers.
- Accurately key in and pull orders to prevent inventory error.
- Work with managers, sales force, and warehouse/drivers to ensure customer satisfaction.
- Offer knowledgeable advice on substitutes, equivalent products, and/or product application.
- Phone sales and call existing customers.
- Advise customers of new products and techniques being introduced into the pool industry.
- Responsible for receiving and posting payments to orders.
- Responsible for maintaining cash drawer.
- Coordinate with branch manager or purchasing agent to facilitate special orders.
- Assist in stocking the warehouse as needed.
- Process warranties, exchanges, and returns to stock assuring that product was purchased at your branch and is still under warranty according to the manufacturer guidelines or still in original packaging.
- Stock counter products and supplies. (Including products, coffee, water cooler, paper, and general janitorial supplies)
- Attend new product training and seminars.
- Be conscience of customer theft.
- Answer and direct incoming calls.
- Perform general housekeeping in the counter area including the bathrooms and remove trash daily.
- Make coffee and change the water cooler bottle as needed.
- Performs other related duties as assigned.
Competencies
- Excellent verbal communication skills.
- Excellent active listening skills.
- Excellent sales and customer service skills.
- Extensive knowledge of the merchandise sold.
- Ability to anticipate customers’ needs.
- Ability to recommend merchandise to customers.
- Ability to operate or to quickly learn the store’s point-of-sale system.
Supervisor Responsibility
- None
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This position may require prolonged periods of sitting at a desk or standing and working on a computer. Must be able to lift-up-to 50 pounds at times.
Position Type / Expected Hours of Work
This is a full-time position. Typical work schedule is Monday through Friday, 7:00 AM to 4:00 PM. Based on branch location, work hours are subject to change. Must be flexible to work overtime and Saturdays during peak season.
Other Duties
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
EEO/ Statement
Pool Equipment & Supply Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Discrimination of any type will not be tolerated.
Must be able to pass a pre-employment drug test.
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Basic Life Insurance
401(K)
401(K) Match
Paid Time Off
Voluntarily Life
Short-Term Disability
Long-Term Disability
