Customer Service Representative

Job Description

Job Description

Benefits / Perks

• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests for new services, create work orders, schedule repairs, receive payments and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, can multitask, has good attention to detail, good team player and is able to remain calm under pressure.

Responsibilities

• Receive a high volume of inbound calls and emails
• Identify the reason for the customers call, collect relevant information, and provide solutions
• Refer to premade scripts / check lists for details for a variety of customer service topics
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Work as a team player to help pitch in where needed
• Attend trainings to maintain up-to-date skills and knowledge

Qualifications

• High school diploma / GED
• Previous experience as a Customer Service Representative, or Accounts Receivable or in a similar role is preferred
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively