What are the responsibilities and job description for the Repair Tech position at Poolie?
Description
In this role, you will be a vital part of our growing pool service company, contributing to our mission of providing exceptional service and repairs to our customers. Your expertise will not only ensure accurate diagnostics and high-quality repairs but will also position you as a mentor to help train and support technicians. With your skills and customer-focused mindset, you will help us maintain excellence and achieve customer satisfaction while playing an integral role in our team's growth and success.
Responsibilities:
Diagnostics and Repairs:
- Identify, troubleshoot, and perform repairs on a variety of pool systems and equipment to maintain operational excellence and ensure long-lasting functionality.
High-Quality Quotes:
- Provide clear, detailed, and high-quality repair quotes focused on making pools run efficiently, adhering to current safety standards, and utilizing reputable products with solid warranties. Your quotes should reflect our commitment to excellence and provide customers with confidence in their investments.
Customer Communication:
- Before Service: Communicate with customers ahead of your arrival to confirm the appointment, share your expected arrival time, and address any preliminary questions.
- During Service: Keep customers informed throughout the troubleshooting process, explaining the issues and recommended solutions clearly and professionally.
- After Service: Follow up with customers after repairs to ensure satisfaction, address any additional concerns, and provide quotes for further potential work that could improve their pool systems. Maintain open communication to foster trust and long-term relationships.
Internal Team Communication:
- Actively participate in team communication via Slack to ensure seamless collaboration. Share updates on ongoing repairs, ask for or provide troubleshooting support, and communicate relevant details with other technicians and team leaders to maintain operational efficiency.
Quality Assurance:
- Deliver exceptional service and attention to detail to ensure repairs meet or exceed customer expectations, fostering long-term satisfaction. When quality control issues do arise, handle them as a top priority by addressing the problem promptly, communicating openly with customers, and implementing immediate solutions to resolve concerns. Ensure follow-up actions are taken to prevent recurrence and maintain trust in our commitment to excellence.
Customer Service:
- Represent the company professionally by maintaining a customer-first mindset, effectively addressing any service-related concerns, and providing solutions that align with our quality standards.
Team Collaboration:
- Work closely with the service team to support daily operations, share knowledge, and contribute to a collaborative, team-focused work environment.
Requirements
Qualifications:
- Previous experience in pool service and repairs is required.
- Residential Appliance Installer License (RAIL) preferred.
- Valid driver's license.
- Ability to handle a physically demanding workload.
- A great team-player attitude with the flexibility to wear multiple hats.
- Strong customer service mindset and communication skills.
- Desire to be part of a fast-growing, dynamic team.
Benefits:
- Medical, Vision, and Dental Insurance
- Short and Long Term disability paid for by company
- Employee Assistance Programs for mental health and wellness
- Paid Time Off
- 10 Company Holidays
- Training and Development Opportunities
- Employee Purpose Plan
Schedule:
- In Office- at Branch
- 8:00 am-5:00 pm Monday - Friday
