Operations Coordinator (Vending Machines)

Operations Coordinator (Vending Machines)

POP MART, founded in 2010 (SEHK: 9992), is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, designer toy culture evangelism, and strategic investments, we have built an integrated platform covering the entire designer toy value chain, allowing artists to focus solely on their craft and giving stage to talent from all over the world. With 4,000 employees worldwide, POP MART has successfully set foot in more than 23 countries and regions, serving a diverse audience of cultural pioneers and art fans.

Job Overview

We are seeking a highly organized and proactive Vending Machine Operations Coordinator to oversee the end-to-end coordination of our vending machine operations. This role involves managing installation schedules, ensuring daily operational excellence, and recruiting operational teams to support machine performance. The ideal candidate will be detail-oriented, possess strong communication skills, and have the ability to work collaboratively with multiple stakeholders.

What You Will Achieve

Machine Installation

• Oversee the operational management of vending machines within the designated area, including the installation, maintenance, and daily communication with machine operators.
• Act as the primary point of contact for various stakeholders, including landlords, trucking companies, moving companies, and internal operations teams, to coordinate and finalize installation schedules.
• Be present on-site during installation days to guide the operations team through the setup process & Provide hands-on training to the operations team on restocking procedures and ensure all aspects of the machine setup are completed effectively.
• Take responsibility for recruiting and onboarding team members or contractors to support the vending machines under supervision.

Daily Machine Operations

• Monitor performance metrics and implement strategies to improve machine operations and customer satisfaction.
• Conduct occasional business trips based on business development needs to assist with the coordination and execution of business trade events.
• Other related tasks as assigned

What You Will Need

• Proven experience in operations coordination, logistics, or a related field.
• Excellent organizational and problem-solving skills.
• Strong communication and stakeholder management abilities.
• Ability to work independently while maintaining a collaborative approach with team members and external partners.
• Familiarity with vending machine operations or retail experience is a plus.

What We Offer

• Market-competitive packages: we provide 401k, health insurance, PTO leave, paid sick leave, and family leave, etc.
• Opportunities to learn and lead: we provide on-the-job training to ensure employees are equipped with the most up-to-date skill sets and knowledge
• Career development: we work with you to advance your career through short-term assignments, and new experiences, etc.

*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.

**As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.