What are the responsibilities and job description for the Lead Customer Experience Specialist position at Pope's at The Junction - Pope's Garden Center?
Overview
We are seeking a dedicated and motivated Shift Leader to join our team. The ideal candidate will possess strong leadership skills and a passion for providing exceptional customer service. As a Shift Leader, you will oversee daily operations, ensure staff efficiency, and maintain high standards of service while fostering a positive work environment.
Duties
- Supervise and coordinate the activities of team members during shifts to ensure smooth operations.
- Provide outstanding customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Manage cash handling procedures, including operating cash registers and processing transactions accurately.
- Assist in inventory management by overseeing stock levels and ensuring products are well-displayed and organized.
- Train new employees on company policies, procedures, and best practices in customer service and sales techniques.
- Support sales initiatives by promoting products and services while maintaining knowledge of current promotions.
- Maintain cleanliness and organization of the work area to provide a welcoming environment for customers.
Qualifications
- Previous experience in retail sales or customer service is preferred.
- Familiarity with cash handling processes, including experience with cash registers and POS systems.
- Basic knowledge of plants is a plus but not required.
- Strong communication skills; multilingual abilities are an advantage.
- Ability to work effectively in a fast-paced environment while managing multiple tasks.
- A commitment to teamwork and fostering a positive atmosphere among staff.
If you are passionate about leading a team and delivering exceptional service, we encourage you to apply for the Shift Leader position. Join us in creating memorable experiences for our customers!
Job Types: Full-time, Part-time
Pay: $13.50 - $15.00 per hour
Expected hours: 30 – 45 per week
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Weekends as needed
- Weekends only
Work Location: In person
Salary : $14 - $15