Front Desk Agent

Job Title: Front Desk Associate
Location: Pope’s Landing Marina Texas
Position Type: Full-Time/Part-Time

About Us:
Pope’s Landing Marina is a premier destination for fishing enthusiasts and families, offering a variety of accommodations including motels, cabins, annual RV leases, and a tackle store. Our peaceful and scenic location is known for its beautiful, quiet surroundings and top-notch customer service. We are currently seeking a dedicated and friendly Front Desk Associate to join our team and provide exceptional service to our guests and tenant.

Job Summary:
As a Front Desk Associate , you will be the first point of contact for our guests and tenants ensuring that each person receives a warm welcome and a memorable stay. You will handle a variety of tasks, including guest check-ins and check-outs, assisting with reservations, providing information about the property and local attractions, and supporting the day-to-day operations of our motels, cabins, RV leases, and tackle store.

Key Responsibilities:

• Greet and check in guests in a friendly and professional manner, ensuring a seamless arrival experience.
• Process guest check-outs and provide an efficient and positive departure experience.
• Answer phone calls, emails, and walk-ins, responding to inquiries about room availability, rates, amenities, and local attractions.
• Maintain accurate reservations and guest records using our property management system.
• Assist with booking and coordinating reservations for motels, cabins, and tackle store purchases.
• Handle guest complaints and resolve issues promptly and professionally, ensuring guest satisfaction.
• Manage guest requests, such as extra towels, maintenance issues, or special accommodations.
• Coordinate with housekeeping and maintenance staff to ensure the property is clean, well-maintained, and fully stocked.
• Assist with retail sales in the tackle store, including fishing gear and accessories.
• Handle cash and credit card transactions, ensuring accuracy in all financial processes.
• Ensure that the front desk area is organized, welcoming, and well-stocked with necessary materials (brochures, forms, etc.).
• Perform end-of-shift paperwork, including cash-out procedures and completing necessary reports.
• Monitor and maintain safety and security standards for all guests and staff.

Qualifications:

• High school diploma or equivalent (required).
• Previous front desk, customer service, or hospitality experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and handle a fast-paced environment.
• Basic computer skills and familiarity with property management systems (PMS) is a plus.
• Ability to work some weekends, holidays, and varying shifts as needed.
• Attention to detail and excellent organizational skills.
• Positive, upbeat attitude with a passion for customer service.
• Basic knowledge of Lake Fork, local attractions, and outdoor activities (preferred but not required).

Physical Requirements:

• Ability to sit, stand, and walk for extended periods.
• Ability to lift up to 25 lbs occasionally.
• Must be able to work in a busy, active environment.

Job Details:

Part time job, 2 days a week, 20 hours a week.

Tuesday 7am-5pm and Wednesday 7am-5pm

If you enjoy working in a dynamic, customer-focused environment and have a passion for hospitality, we encourage you to apply. Join us at Lake Fork Resort, where every day is an opportunity to create unforgettable guest experiences!

How to Apply:
Interested candidates are invited to submit their resume and a brief cover letter to [email address] or apply in person at Lake Fork Resort Front Desk.

Job Type: Part-time

Pay: $12.00 - $15.00 per hour

Expected hours: 20 per week

Benefits:

• Employee discount

Schedule:

• 10 hour shift

Application Question(s):

• Are you available the time and days posted for this position?
• Are you capable of working 2 long days in a row?
• Why do you want this job?

Work Location: In person

Salary : $12 - $15