Assistant Manager

General Summary

The Assistant Manager models servant leadership while delivering exceptional results through others. They provide an engaging environment for restaurant teams and the guest while focusing on delivering operational excellence. Assistant Managers invest their time in developing leaders, creating memorable experiences and administrative activities.

Essential Duties and Responsibilities

• Welcomes new team members and provides them with the training needed to perform their job.
• Leads inspiring team huddles that motivate and inform the team.
• Ensures team members receive ongoing training and coaching.
• Builds the capability of the Crew Chiefs and prepares them for their next level.
• Consistently thanks the team and celebrates success.
• Actively coaches brand service behaviors – train, observe, provide feedback and celebrate.
• Monitors Speed of Service to ensure delivery of guest expectations.
• Ensures the restaurant is welcoming and clean.
• Ensures product quality and operations standards are consistently delivered.
• Partners with the Restaurant General Manager and team to create action plans to improve guest metrics.
• Reviews sales and scheduling to ensure Quality, Service and Cleanliness (QSC) will be met.
• Ensures accuracy of daily numbers, cash handling, and HACCP Logs.
• Reviews inventory efficiencies to create product orders.
• Evaluates and implements cost controls.
• Monitors people charts and production planning and makes necessary adjustments.
• Creates and monitors schedule and manages new team member onboarding process.
• Implements action plans to address employee needs and Operational Assessments.

Knowledge, Skills, and Abilities:

• Excellent guest service skills required.
• Ability to work in a fast paced environment and perform with a sense of urgency.
• Ability to communicate effectively with guests and team members.
• Ability to resolve issues in compliance with Popeyes standards.
• Ability to keep employees motivated, resolve conflicts and make difficult decisions.
• Available to work all shifts; open, close, weekends and holidays.
• Cash handling and possesses basic math skills (add, subtract, multiply, divide).
• Proven ability to problem-solve and handle high-stress situations.
• Ability to interpret financial statements and understand contributing factors.
• Treats all team members and guests with respect, dignity, integrity, and sensitivity.
• Provides a safe working environment by complying with safety rules and reporting potential hazards.

Physical Demands of the Job

• Must be able to lift up to 50 pounds of force frequently to move objects.
• Ability to carry products/boxes and miscellaneous weighing no more than 50 pounds.
• Consistently handles product preparation.
• Ability to kneel to utilize proper lifting procedures and to open safe.
• Consistently lifts for product preparation, stocking, and inventory.
• Consistently kneels to utilize proper lifting procedures and to open safe.
• Consistently pushes to open and close door to store and storage shed and office as well as cooler and freezers.
• Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with customers.
• Frequently stoops to pick up supplies and trash.
• Ability to work standing and walk for 8 hours or more per day.
• Consistently sees during all activities.

Education and Experience

• Requires a high school diploma or equivalent.
• Minimum of 2 years’ experience in restaurant, hospitality or retail management, additional operations and/or leadership experience required.
• Food Safety Manager Certification required.

Assignment of Duties

NOTHING IN THIS JOB DESCRIPTION RESTRICTS MANAGEMENT'S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THE JOB AT ANY TIME.