Director of Operations

The Director Operations will report to the Vice President and oversee and implement region specific initiatives aligned to People, Sales, Profit, Operations and Culture. This role will lead Field recruiting and succession planning for their region in partnership with the District Manager, Region Vice President (RVP) and People Services.

Also, partner to provide coaching and development for current and Future District Managers to attract and retain talent, drive business results including P&L, implementation of Company and Brand standards, and all aspects of operations to meet financial and operating goals. This role will work collaboratively with the all Operations and Cross-Functional Teams to successful launch and implement new products, equipment, packaging, tools, polices and processes. Sixty-percent of time will be spent directly in the restaurants focusing on coaching, development, training, and recruitment.

Essential Duties and Responsibilities: People: * Provides coaching, development, and business planning strategies for District Managers to maximize business need to achieve strategic priorities and growth. * Lead and partner with RVP, People Services to attract, develop and retain talent, specifically focused on recruiting activities (Hiring, events, interviewing, etc.) and succession planning. * Demonstrates Krystal’s Guiding Principles while leading and partnering to build high performing teams when selecting, training, retaining, and recognizing A talent utilizing Krystal’s tools and processes. * Effectively motivate, communicate, role models, develop solutions to drive business results, remove barriers to enable maximum performance and operational efficiency for each restaurant. * Partners with District Manager and Restaurant General Managers to develop strategies and tactics to recognize, motivate and celebrate individual and team accomplishments to promote engagement, foster inclusion and assure teams exceed goals. * Identifies and develops a pipeline of talent through effective succession planning tools and best practices. * Executes the Performance Management process consistently to ensure employees are set up for success and held accountable. * Partner with RVP, DMs, and People Services Team to ensure restaurants are maintaining all federal, state, and local wage an hour, labor, and employment laws along with being proactive in addressing employee relation needs in the Region. * Partners with the Training team, District Managers and RVP to execute and embed all training. Operations: * Establishes operating plans to visit restaurants 60 % of time that involves partnering with RVP and DMs to review priorities and executing against strategic scorecard, effective coaching visits and providing recognition to move the employees and business forward. * Drives customer-focused culture by serving as a role model in coaching and partnering with DMs to minimize and resolve serious customer issues and training managers to meet or exceed customer service standards. * Coaches, drive excellence, recognize, and hold their team accountable around core operational procedures using the OSM and Company systems. * Ensures consistent compliance, standards, and certifications (Food safety, Equipment, Audits, SERV safe, TAPs current and new safety protocols and procedures, etc.) are met in each restaurant supervised through direct observation and training. Sales: * Evaluate progress toward DMs scorecard, goals and all initiatives that supports people and the company’s business growth within the districts they support. * Generates new ideas and perspectives that drives value in the market and create a competitive advantage. * Strongly collaborate with RVP and partners with DMs on marketing plans and initiatives in place and implemented. Profit: * Review and analysis with DMs P&L, sales reports, labor, inventory and controllables on a continual basis and coaches to take specific corrective action to meet or achieve margin and sales growth targets. * Conducts periodic deep dive business reviews and meetings regularly with the District Managers to build their capability to identify and drive strategic and tactical actions closing any performance gaps. * Shares best demonstrated practices with their team and across the Company. Culture: * Leading and implementing the Krystal Guiding Principles. * Lead culture of engagement, building diverse high performing teams and continuous improvement. * Customer oriented and brand excellence with a mindset of driving great employee and guest experience every day. The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.

Education and Experience Requirements: * Preferred Bachelor’s degree -preferable in business or related field of study. * Servsafe Certification required. * Minimum of Eight years’ experience leading restaurant operations (In Quick Service Restaurant, Fast Casual Environments). * Five years of multi-unit restaurant management experience. * Strong PC skills to include NBO, Microsoft Office (Excel, Word, and PowerPoint) required, HRIS system. Proficient knowledge of other related industry systems. * Must be willing to travel 75% of the time between assigned region and meetings. Reside within proximity of region and over night stays required. Ability to be on call for 4 day parts. Willing to relocate across Krystal’s geographies. * Comfortable working in an entrepreneur type business in a fast-paced, and collaborative environment.

Job Type: Full-time

Pay: $110,000.00 - $125,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $110,000 - $125,000