What are the responsibilities and job description for the Shift Manager position at Popeyes?
A Shift Manager is passionate about providing Guests with the best experience possible. Must be able to follow Cajun Hospitality : Smile, make eye contact, greet the Guest, repeat the order, and thank the Guest. Shift Manager must enjoy working with people who take food seriously yet have fun preparing and serving it. Must be committed to contributing to the collaborative spirit of the team, be energized by the opportunity to learn, grow, and explore your career potential.
Essential Duties and Responsibilities
Execution
Accountable for ensuring we are not out of food in the restaurant (take action)
Ensures team members are in proper uniform and following the proper uniform guidelines
Ensures all open and unopened product is labeled
Daily curb appeal walkthrough
Windows clean without fingerprints
All equipment working
Proper handwashing
All food safety standards are followed
LTO execution
Leadership; primary and secondary responsibilities : leading team members when MOD
Accountable for team members following procedures during the shift
Setting daily shift goals and communicating them using a shift huddle / huddle board
Talks team into and out of position -TIP TOP
At least 2 Travel paths completed during the shift
Guest surveys during the shift-ACR
Table touches / guest interaction
Resolving guest issues using H.E.A.R.T.
Administrative Work
Complete all Tasks in Zenput - all HACCP logs were completed during the shift
Check emails
Counting the safe
Counting the registers
Daily production planning
Daily Inventory
Position planning and execution (Shift to Assist form)
Written documentation of team member issues
Check-in deliveries
Daily login to the rSuccess Dashboard via the Scoop
Restaurant Follow Up
Communicating with the other department managers if one of their team members is not doing their job or
if any equipment maintenance issues
Before leaving for the day, ensure the restaurant is left neat, clean, and organized for the next shift
Benefits :
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
