What are the responsibilities and job description for the Customer Experience Manager position at Poplar Bluff Municipal Library?
Customer Experience Manager
Pay: $50,000-$60,000
Job Type: Full-time 40 hours/week
Shifts: Days with some nights and weekends required
Benefits:
- Employer Matched Retirement
- Health Insurance
- Dental Insurance
- Vision Insurance
- Educational Assistance
- 11 Paid Holidays
Minimum Qualifications: 3-5 years experience in the customer service field with increasing supervisory responsibilities AND one of the following:
- Bachelors degree OR
- 2 years library experience
Skills of Highly Qualified Candidates:
- Has experience designing/developing comprehensive staff training programs
- Enthusiastic about the mission of public libraries and making a difference in our community.
- Has deep knowledge of current change management practices and is passionate about coaching and inspiring staff
- Experience analyzing customer needs and customer service standards resulting in recommendations that enhance and improve library services and the overall customer experience
Poplar Bluff Library has a long legacy of a strong customer focus with service at the forefront. Our customers come to us to find, explore, discover, solve, and do. In turn, we are available, engaged, and responsive. We listen to them. And we help them. We put the customer first. We are moving from the traditional staff model behind a large desk to our staff out front, greeting and approaching customers in an agile, less imposing environment. We are seeking a Customer Experience Manager who will help us shape and set the standard
for innovative and responsive library services. Successful candidates for this position will be innovators and change-makers, never satisfied with the status quo. This person will have deep knowledge of best practices for coaching and inspiring staff and creating a customer experience where everyone sees themselves reflected and respected. Highly qualified candidates will have an understanding of how spaces impact services and are not afraid to champion new approaches to serving customers in our buildings. This person is passionate about community-centered library services and understands above all else that learning and libraries should be fun.
The full job description can be viewed at www.poplarbluff.org/customerexperiencemanager.pdf
Position open until filled.
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Shift:
- Day shift
- Evening shift
Work Location: In person
Salary : $50,000 - $60,000
