What are the responsibilities and job description for the IT System Administrator position at PopStroke Holdings LLC?
About PopStroke
Welcome to PopStroke, where we"ve reinvented the classic pastime of mini-golf into an extraordinary experience. Imagine a place where the charm of traditional mini-golf meets innovative technology and custom-designed courses, where playful challenges unfold against the backdrop of beautifully designed landscapes. This is PopStroke – where the pure joy of mini-golf extends beyond family outings and date nights to welcome guests of all skills and ages seeking a unique and memorable entertainment and culinary experience.
PopStroke currently has 17 locations across Florida, Texas, Arizona, Alabama, South Carolina, and Nevada with additional venues under development.
We"re looking for awesome folks to join our PopStroke team as we embark on an epic expansion journey. If you"re all about fun, hard work, and creating memories, you"re in the right place!
About the role
At PopStroke, you"ll have the opportunity to engage with state-of-the-art entertainment technology within the golf and entertainment industry. Your role will involve implementing IT systems and processes across the organization. Joining our venue technology team will position you at the forefront of shaping PopStroke"s future, making a profound and lasting impact on its trajectory.
This role is responsible for the overall strategy and execution for all IT computer systems, applications, tools, and networks across PopStroke venues and back offices. You will partner across the organization to implement processes and systems to support the accelerating growth of PopStroke.
Reports to : Chief of Staff and Product Strategy
Status : Full-Time Exempt
Location : in office, Jupiter, FL, with occasional travel to Stuart, FL, as well as travel to venues throughout the United States
What you"ll do
- Manage and support IT tools and services which include Microsoft 365, Okta, Slack.
- Lead IT initiatives and projects, aligning IT infrastructure with current and future business requirements and goals.
- Installing, configuring, updating, and troubleshooting appropriate hardware and software at each venue, including : Laptops, NUC PCs, Point of Sale, video security system, firewall, networked equipment, and VOIP system.
- Oversee network and server infrastructures, and the setup of real time monitoring, dashboards, and alert notifications.
- Own the procurement and provisioning of staff computers and hardware.
- Some travel to venues to install and configure network equipment, and ensure successful testing.
- Implement and maintain the security of the network, data, and its storage and communication systems, developing network and backup disaster recovery solutions.
- Oversee daily operations of service help desk requests, account provisioning, and implement automation across systems and applications.
- Deploy remote monitoring and management (RMM) solutions across devices and servers, mobile device management (MDM) solutions, and end point security solutions.
- Implement and support a Knowledge Base for technology systems and tools.
- Source and configure primary and backup internet from fiber, coaxial, and cellular services.
- Other duties as assigned.
Qualifications & Requirements
Nice-to-Have Qualifications
The position will be based in our corporate office in Jupiter, FL, with occasional travel to the Stuart office, as well as travel to venues throughout the United States.
PopStroke is an Equal Opportunity Employer.
PopStroke participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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