What are the responsibilities and job description for the Help Desk Administrator position at Populous?
Help Desk Administrator
Location: New York
Who We Are:
We design places where people love to be together.
Populous is a global design firm that began with a singular focus: to draw people together around the things they love, through experiences that capture all the senses, amplifying the atmosphere of excitement and pure joy shared in human moments.
We’ve designed and delivered some of the world's most memorable civic, sports and entertainment buildings, from iconic stadia to ground-breaking live music venues. Populous is where architects and designers of all kinds create moments bigger than ourselves. We offer the best of both worlds: the resources and impact of the design giants and the tightly knit atmosphere and growth opportunities of smaller firms.
What We Offer:
Professional & Personal Development Programs Summer Hours Hybrid Schedule Paid Architect Licensure & Certifications Exams Wedding Pay Charitable Match Program Market Leading Wellness Health and Welfare Benefits.
Populous’ New York Office
The New York office opened in early 2016. The office is now located in the famed Starrett-Lehigh Building, on 26th Street in between 11th Avenue and the West Side Highway. The office focuses on a wide range of project types and services including sports and entertainment venues, theatre and performing arts, aviation, convention centers, hospitality, mixed-use projects, and interior design. It is an office founded on critical thinking and an ability to leverage digital technologies in the service of exceptional design. Populous’ New York office is a dynamic and growing group with a wide range of skills and experience.
We are seeking a passionate, engaged, and technically proficient Help Desk Administrator to join us in a dynamic and collaborative design atmosphere. Applicants must possess demonstrated communication and technical abilities.
What Your Day Could Consist Of:
- Provide tier 1 technical assistance via phone, in person or by ticketing system.
- Diagnose and resolve technical hardware and software issues.
- Research questions using available information resources.
- Advise users on appropriate action.
- Follow standard help desk procedures.
- Log all help desk interactions.
- Redirect problems to appropriate resource.
- Identify and escalate situations requiring urgent attention.
- Prepare activity reports.
- Stay current with system information, changes and updates.
- Participate in on-call rotation.
- Develop and maintain documentation of processes and procedures.
- All other duties and responsibilities as required.
Requirements For Success:
- Working knowledge of Windows 10 and 11.
- Appropriate troubleshooting and administration skills.
- Working knowledge in Office 365.
- Working knowledge of iOS and Android.
- Knowledge and experience in customer service practices
Essential Qualifications:
- Apple MAC support experience desirable.
- Desktop imaging experience.
- A minimum of 1 to 2 years of experience preferred.
- Architectural software experience a plus.
Additional details:
- Occasional overtime may be required
Compensation:
- The projected salary range for this opportunity is $63,000 - 73,000 annually, and may be more or less depending on skills, experience and education.
Populous offers a competitive salary and bonus packages. We strive to offer our staff the best benefits package in the industry, at the lowest cost to employees, including medical, dental and vision coverage, 401k, FSA/HSA, paid time off and continuing education benefits. Populous is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, religion, color, national origin, sex, age, genetic information, sexual orientation, veteran status, disability status, or any other characteristic protected under applicable federal, state, or local laws.
No. 1 Most Innovative Company in Architecture by Fast Company
No. 1 Firm in Cultural on Interior Design magazine’s Top 100 Giants
No. 1 Architecture Firm in Cultural Facilities by BD C
No. 1 Architecture Firm in Convention Centers by BD C
No. 1 Architecture Firm in Performing Arts and Concert Venues by BD C
Find us here: www.populous.com
Instagram: @WeArePopulous
X: @Populous
Salary : $63,000 - $73,000
