What are the responsibilities and job description for the Door Person position at Populus Hotel?
Door Person
Reports to Guest Service Manager; position is non-exempt
Accepting Applications through March 1, 2025 or until filled
THE ROLE
At Populus, the Door Person owns the guest experience, ensuring that no need goes unmet and no opportunity to make a guest’s visit special is missed. The Door Person is the first point of contact for guests, residents, or clients, ensuring a welcoming, professional, and safe environment. This role involves greeting visitors, assisting with doors, managing entry, and providing exceptional customer service while maintaining security protocols. The Door Person knows the ins and outs of both the hotel and the surrounding community, and with a gracious demeanor and warm presence makes every guest entering the lobby feel at ease, knowing that they have selected the right place. This position is the first face of Populus, setting the tone for guest experience, turns details and tidbits about guests into recognition and actions that make a stay at Populus a personal, one-of-a-kind experience.
WHAT YOU WILL DO
- Demonstrate passion and genuine care for all aspects of a guest’s experience, handling all interactions with the highest level of hospitality and professionalism, understanding that the hotel guest is your guest
- Own all aspects of a guest’s experience from beginning to end by ensuring an inviting arrival, recommendation of local experiences, and a seamless departure, ascertaining satisfaction throughout and adjusting as necessary
- Accommodate special requests whenever possible, even if it requires breaking protocol for the benefit of the guest, as our service style and standards are a guide to help you use sound judgment
- Serve as the tour guide for all hotel experiences a guest may encounter, following your intuition to uncover each guest’s likes or dislikes enabling you to add a personalized touch that creates a special memory
- Position yourself outside to greet guest's curbside upon arrival, assist with opening doors, holding elevators, and providing directions as needed
- Help guests with luggage, packages, and deliveries when required
- Maintain the cleanliness and tidiness of the entry area
- Assist in coordinating transportation services such as taxis or rideshares
- Display professionalism and discretion throughout all guest interactions, maintaining a consistently calm and engaging presence
- Demonstrate expert knowledge of the position’s service standards, procedures, and practices, utilizing this knowledge to independently remedy guest concerns and proactively suggest recommendations to the Guest Service Manager to improve upon the services offered to our guests
- Collaborate effectively with co-workers and other departments to ensure guest needs are met. You work cooperatively with others, mending relationships if disagreements arise, and are responsive to feedback
- Seize any opportunity to go beyond the expectations of the position to assist with a guest’s needs, help a co-worker, cross-train in another department, or fulfill a reasonable request by a manager
- Aparium Hotel Group does not discriminate based on disability, veteran status or on any other basis protected under federal, state or local laws. The hotel and company are a smoke-free, drug-free facility, and equal opportunity employer. Aparium is an E-Verify employer.
WHAT YOU WILL NEED
- Passion for the people, place, and culture of our community
- Professional proficiency of the English language in reading, writing and verbal communication
- Intermediate skills in Microsoft Excel and Word to create spreadsheets or proposals
- Ability to lift up to 25 lbs. for handling guest luggage
- Ability to push a bell cart with guest luggage that may contain up to 100 lbs.
- Ability to work vary shifts, that may include days, nights, weekends and holidays
Pay Range: $25 - $27 per hour, based on experience
WHO WE ARE
Hotels done differently. It is not just a slogan; it is who we are in everything we do. We believe in the power of People, Place, and Character; ensuring our properties are a place where individuals are valued and celebrated as a tribute to the neighborhoods and the people of the communities in which we operate; elevating our associates’ pride in who they are, where they live and who we serve.
Since its founding, Aparium has grown into a new kind of hotel brand, one that ventures off the beaten path, both geographically and philosophically. It is a sophisticated hotel brand known for its singular ability to combine the business acumen of large hospitality companies with the charm of boutique hotels. At Populus, the ideals of Opportunity, Equity, and Inclusion (OEI) for our members are at the forefront of the community and the environment we will create.
Since its founding, Aparium has grown into a new kind of hotel brand, one that ventures off the beaten path, both geographically and philosophically. It is a sophisticated hotel brand known for its singular ability to combine the business acumen of large hospitality companies with the charm of boutique hotels. At Populus, the ideals of Opportunity, Equity, and Inclusion (OEI) for our members are at the forefront of the community and the environment we will create.
Salary : $25 - $27
